Together, We Can.
This candidate will have a minimum of one year in the role of Training Specialist, Club & OS. Knowledge of at least two of the brands within the Club & OS department, in order to lead and/or assist with the training of these skills. The candidate must be able to work independently while also being able to work collaboratively with others on the team. They must demonstrate leadership skills, being proactive, and be solution driven.
· Facilitates new hire and skills learning programs and classes
· Monitors the effectiveness of learning on associates using individual and group performance results.
· Develops and maintains relevant content and high-quality learning resources to ensure high levels of learner engagement and achievement of learning outcomes.
· Maintains and updates training materials and job aids, as needed, to ensure all information is up-to-date and accurate
· Facilitates soft skill trainings to the Club team, to include customer service skills and leadership skills.
· Promotes a positive “can do” attitude and works as a team player.
· Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
· Completes all required Company training/compliance courses, as assigned.
· Adheres to Company standards and maintains compliance with all policies and procedures.
· Performs other related duties as assigned.
· Demonstrates leadership skills, being proactive, and solution driven
· Works independently as well as demonstrating good collaboration skills.
· Knowledge of at least two of the brands within the Club department, in order to lead/assist with training of these skills.
· Minimum of one-year in the role of Training Specialist, Club & OS
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
· Flexibility to work within a multi-functional, customer focused team environment
· Strong verbal and written communication skills
· Strong computer skills to include proficiency in MS Office Suite
· Strong multi-tasker able to work in a fast-paced environment
· Ability to work in a team environment and to be available to assist peers as needed
· Willingness to try new techniques and systems and use them to improve facilitation and training skills
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
