Together, We Can.
Join our dynamic team as a Suite Attendant and step into the world of luxury hospitality! As a vital member of our housekeeping team, you’ll be entrusted with crafting an unforgettable guest experience by accurately cleaning and maintaining the suite interior and exterior spaces consistent with our standards, as well as federal, state and local regulations. Elevate our guests’ stay with your attention to detail and dedication to providing a pristine and welcoming environment.
Here’s why you’ll love it here!
We offer an excellent benefits package to our full-time Team Members that include:
- Pay rate: $22.48 per hour.
- Medical, Dental and Vision insurance from day one.
- Generous Paid Time Off Program including paid vacation, paid holidays and paid sick leave.
- Financial Wellness- 401K plan with company match, life insurance, company stock purchase program.
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe.
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
Schedule Details:
Our Housekeeping Department operates 7 days per week. Suite Attendant Team Members work shifts that range between 8:30am through 5:30pm.
Additional Responsibilities Include:
- Remove all bed linens, terry, and trash upon checkout.
- Clean bathroom(s), bedroom(s), parlor(s), living rooms and kitchenettes.
- Make bed(s) with clean linen.
- Replace used terry in bathroom(s).
- Replace all standard guest suite supplies and branded amenities in areas of the suite to include bathroom(s) and kitchen.
- Replace any damaged, torn or stained paper products (i.e. suite directories, channel guides, notepads, etc.) as needed.
- Replace shower curtain if stained, damaged or discolored.
- Turn on lights to confirm accurate light bulb wattage and ensure lights are in working order.
- Vacuum and spot clean carpets and flooring.
- Vacuum all upholstered furniture and dust all furniture, fixtures and pictures.
- Report any maintenance deficiencies.
- Ensure confidentiality and security of all suites.
- Immediately secure any lost & found items and turns them in to security and/or management.
- Provide assistance to members, owners, and guest to address questions, requests, or concerns; advances concerns to management as needed.
- Assist other team members, as needed or requested.
- Complete all required company training and compliance courses, as assigned.
- Enforce company standards and maintain compliance with all policies and procedures.
- Other related duties as assigned.
To fulfill this role successfully, you should possess the following qualifications, knowledge, skills, abilities, and experience:
- Capable of understanding and following both oral and written directions as well as knowledge and usage of accurate business English and office practices.
- Able to communicate effectively, analyze and resolve problems, maintain effective working relationships, and interact professionally with internal and external customers.
- Excellent customer service skills.
- Able to take initiative and adapt to changes.
- Recognize an emergency and take appropriate action.
- Able to establish and maintain harmonious working relations.
- Able to use good judgment, work independently, with minimal direction.
- Able to perform various physical duties, including frequent standing, walking, climbing stairs, crouching, reaching, bending, often changing from one task to another within established timeframes.
- Able to consistently demonstrate and maintain the highest standards of integrity when interacting with team members, management, owners and guests.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School diploma or equivalent experience.
- 6 months in housekeeping or related experience.
- Able to work flexible schedules including mornings, evenings, weekends and holidays.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in the hospitality or timeshare industry.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
