Together, We Can.
At Hilton Grand Vacations, we have a strong dedication to crafting outstanding experiences for our members and guests. Our team members are the heart of our organization, and they drive our dedication to excellence and innovation. As a Manager of Club Services, you will have a pivotal role in delivering world-class service and encouraging a collaborative, inclusive environment where your leadership can truly shine.
Essential Job Functions:
Dedication to coordinating the performance of front-line Supervisors in managing the day-to-day operations of a team of Associate Member Experience and Specialist Loyalty Experience.
- Analyzes and reviews daily operations, team development, and member well-being.
- Ensures the volume of work produced meets service standards and exceeds quality standards.
- Monitors and measures supervisor efficiency through mentorship techniques.
- Identifies trends in performance data and offers solutions to upper management.
- Conducts reviews with Supervisors, including action plans to develop associate skills and find opportunities for associates to explore other areas of the business through job shadowing.
- Conducts regular one on one sessions with supervisors to identify performance gaps, timely with disciplinary action, when applicable.
- Assists with personnel activities such as hiring, scheduling, training, and evaluation of staff performance, working closely with the Supervisor(s) to provide mentorship.
- Participates in strategic meetings directly related to Club Operations.
- Promotes a positive “can do” attitude and collaborates effectively as a great teammate.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
Knowledge, Skills, and Abilities:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Flexibility to work within a multi-functional, customer focused team environment.
- Strong verbal and written communication skills.
- Strong computer skills to include proficiency in MS Office Suite.
- Strong multi-tasker able to work in a fast-paced environment.
- Ability to work in a team environment and to be available to assist peers as needed.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Proven decision-making ability
- Problem Solving capabilities
- Analytical Skills
- Excellent Organizational Skills
Why do Team Members like working for us:
- Day 1 Benefit Eligibility!
- Driven base pay!
- Recognition Programs and Rewards!
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- Paid Sick Days.
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
- Daily Pay Option*
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will provide reasonable accommodation for individuals with disabilities during the job application, interview, and essential job functions, as well as employment benefits and privileges. Please contact us to request accommodation.
Daily Pay Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
