Together, We Can.
As a Reservations Specialist. As a Reservations Specialist, you will be responsible for assisting guests with their hotel reservations and ensuring their needs are met during their stay. If you have a passion for hospitality and enjoy providing exceptional customer service, we would love to hear from you!
Schedule: Monday thru Friday, 12:30pm-9pm (Weekend availability required)
*THIS IS AN IN-OFFICE POSITION*
Responsibilities:
- Answer incoming calls and assist guests with making hotel reservations
- Provide information about hotel amenities, room types, rates, and availability
- Process reservations accurately and efficiently in the reservation system
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Collaborate with other departments to ensure guest satisfaction
- Maintain knowledge of hotel policies, procedures, and services
- Utilize multilingual skills to assist international guests
- Perform night audit duties as needed
Experience and Skills:
- 1 year of call center experience
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Proficient in using phone systems and reservation software
- Knowledge of guest relations principles and practices
- Familiarity with hospitality management and hotel operations
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy in data entry
- Flexibility to work shifts including evenings, weekends, and holidays
Benefits:
- Unlimited Income Potential: You will earn base pay + uncapped commissions!
- Paid training: You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
- Career Growth: We believe in developing our current talent, we promote within.
- Fantastic benefits package: We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
- Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
- Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!
If you are passionate about providing exceptional guest experiences and thrive in a fast-paced hospitality environment, we invite you to apply for the position of Reservations Specialist. Join our team and be part of creating memorable stays for our valued guests!
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
