Together, We Can.
The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.
- Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
- Updating all systems of record, including Concierge, dialer & AS400, Salesforce
- Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions
Requirements:
- High School Diploma or equivalent
- 2 years in a customer service and/or sales role
- Microsoft Office, basic computer and phone skills, Type 35 WPM
- Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic. Written/verbal communication skills.
Please note that Hilton Grand Vacations Inc. (HGV) acquired Bluegreen Vacations Corporation (“Bluegreen”) as of January 17, 2024. If hired, you will be an employee of Bluegreen, which is a wholly-owned subsidiary of HGV. A transition to HGV is occurring as we are in the process of integrating technology, systems and branding; however, it will take time until our separate operating systems, employment policies and benefits are fully integrated.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. If offered employment, candidate must be willing to submit to a background check. We promote a drug-free workplace and reserve the right to drug test. EOE
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
