Together, We Can.
Responsible for providing superior customer service in a contact center environment with advanced, comprehensive and expert
knowledge of all Legacy and Club products and systems on multiple and concurrent platforms. Candidates must have proficient mastery
skills in relationship building, customer experience and complaint resolution; both written and oral, while seamlessly administering and
promoting high-level service to members on Club products in multichannel Club membership programs
Confirm reservations at Club Resorts, providing comprehensive information about the resort/property, unit and property amenities and mandatory alerts.
Confirms Hotel Reservations with Club Points/Bonus Points/Hilton Honors Points through Hilton Honors as well as Direct Stay program
Initiate outbound telephone calls to Club Members and encourage usage of our program, vacation planning and problem resolution.
Educate on the use of self-service web/mobile app channels and promotes the usage of self-serve tools when applicable.
Transact maintenance fee payments, loan payments and payoffs and Club assessments for members and owners when applicable.
Maintain the highest product expertise with internal customers to include Sales, Direct Marketing, Portfolio Services, Association Services, and other departments when support is required in servicing a member.
Participate in trainings conducted by U.S. counterparts, sometimes outside normal business hours (before 9:00 or after 18:00).
Ask questions to deepen understanding and knowledge of the new program
Support the creation of training materials necessary for program rollout
Work with team to support & implement new program service model, workflows, and support organization.
Transfer new program knowledge and skills to other Counselors.
• Minimum one year of Elite Premier or Specialist experience.
• Excellent verbal and written customer communication skills in Japanese.
• Business level English proficiency –listening & reading skills.
• Excellent computer literacy to include, MS Teams, Outlook, Word, and Excel
• Ability to teach, coach and inspire others.
• Computer literacy to handle transactions in VOICE and Clarify.
• Must be a detail oriented, self-motivated problem solver with team building and leadership skills.
• Must meet or exceed Quality Assurance, adherence, productivity establish goals
• Passion for providing exceptional customer service.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
List Japan Specific Holidays/Vacations
- Two days off per week (Japan only)
- An average of 124 days off each year (Japan only)
- Observance of national holidays
- Paid vacation time and sick leave
