Together, We Can.
Join our team at Polo Towers as PBX Supervisor and become the heart of exceptional guest experiences!
Situated in the vibrant heart of the iconic Las Vegas Strip, our 829-room resort offers the perfect escape for our owners and guests to unwind after an exhilarating day on the Strip. With amenities like a rooftop pool, fitness center, and spa, our guests’ experience is truly elevated.
Don’t miss out on the chance to showcase your hospitality expertise and take your career to new heights with ample opportunities for growth and advancement. Join us and be part of something outstanding.
Responsibilities Include:
- Ensure Quality Assurance Standards of Hospitality are provided to all members, owners, and guests on property and/or via telephone.
- Maintain necessary hard copies of paperwork of all daily operations and file, as needed.
- Connect with all internal departments, including Front Desk, Housekeeping, Engineering, and Security, via telephone and e-mail as needed.
- Compute billing charges, collect payments, and provide change.
- Supervise progress and completion of work assignments by PBX or Front Desk personnel.
- Make recommendations to management regarding development and corrective active of team members
- Completes all required Company trainings and compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Other duties as assigned.
Here’s why you will love it here:
- Day 1 Benefit Eligibility
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Key Skills and experience:
- A minimum of six (6) months of experience in the customer service field is required.
- A minimum of six (6) months supervisory experience
- Proficiency reading, writing and speaking in English
- Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Demonstrates precision in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
- Able to work a flexible work schedule including night, weekends and holidays
- High school diploma or equivalent
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Prior high-volume switchboard experience
- Previous experience working in the hospitality industry
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
