Together, We Can.
JOB DESCRIPTION
Job Title – Temporary (to cover maternity leave) Contracts & Club Admin Assistant
Employer – Diamond Resorts (a subsidiary of Hilton Grand Vacations)
Location – Citrus House, Caton Road, Lancaster LA1 3UA.
We are looking for a Temporary Team Member to join our Contracts and Club Administration Team, so if you have excellent communication skills, both written and verbal and are able to work on your own initiative as well as part of a team – we want to hear from you!
Hours and shift pattern – This is a temporary position, working 40 hours per week, 8 hours shifts Monday to Friday (including half-hour paid break) between the hours of 8.00am to 8.00pm.
WHAT WILL I BE DOING?
Under general direction, the Contracts and Club Administration Team Member will be working within a multi-task, fast-paced environment providing support to our European Sales Team, Members/Owners and colleagues.
ESSENTIAL JOB FUNCTIONS
· Update tours, load contracts and produce contractual paperwork
· Communicate with members/owners by post, email and telephone
· Producing daily / weekly / monthly reports
· Maintain a high level of product knowledge and awareness of policies, legislation and compliance such as Anti Money Laundering, GDPR, PII, SOX/ICFR, and Timeshare Legislation. Review and ensure we have up-to-date policy, procedure and process documents in place.
· Ensure the archiving and scanning of data and member files are completed
· Conduct remote sales purchase contract and associated consumer credit verifications for all purchases remotely.
· Member liaison / after sales care
· Club Member Process
· Transfer process
· Name changes
· Week Exchange Requests
· Surrender / Non-Qualified Relinquishment process
· Computer proficiency in Microsoft applications
What are we looking for from candidates?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
Prior experience of working in an office environment using Microsoft applications is desirable. This position doesn’t require any specific qualifications.
In addition, candidates’ skills and abilities should include:
- Excellent communication skills both written and verbal as you will be dealing with internal and external customers
- Computer proficiency in Microsoft Word, Excel, Teams and Outlook
- Demonstrate ability to deliver excellent customer service/ care skills (work methodically and efficiently)
- Proficient in time management; the ability to organize and manage multiple priorities
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes
- Be able to work within a multi-task environment
- Ability to take initiative and effectively adapt to changes
- Able to establish and maintain cooperative working relationships
- Be a Team Player, using sound judgement to work independently, working with minimal supervision
- Maintaining a high level of focus although there may be both interruptions and distractions
BENEFITS
- An open-minded culture committed to diversity and inclusion
- Encouraging networking with colleagues
- Comprehensive training programme and online learning
ABOUT US
Applicants should note that Diamond Resorts (Europe) Limited is part of the Hilton Grand Vacation Inc. group of companies. If you apply to work at a Diamond Resorts company, you will be an applicant of a subsidiary of HGV.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
