Together, We Can.
What will I be doing?
The Digital Experience Analyst will be responsible for creating best in class digital experiences and supporting digital marketing efforts through the Rental Ecommerce’s content management system, booking engine, and email marketing platform. This role will combine content management, digital marketing, commerce, and customer insights to deliver scalable campaigns across various marketing channels (web, email, etc.). The Analyst is vested with the responsibility of ensuring accuracy and on-time delivery of all materials supporting publishing of promotional offers to exceed rental revenue attainment goals.
You will be responsible for driving company success through performing the following tasks to the highest standards:
- Daily activities include the execution of projects that support campaign or promotional offer development.
- Plans and schedules reviews with stakeholders to understand requirements, priorities, timelines, and to obtain approvals prior to the publication/release to production that exceed clients expectations.
- Use effective communication skills and technical knowledge to translate technical solutions to non-technical clients.
- Facilitates project meetings and provides regular updates via meeting minutes on the status of assigned deliverables and projects.
- Responsible that all execution is consistent with website CMS or booking engine capabilities, brand standards, and user experience (UX/UI) best practices.
- Verifies that URL naming structure, keyword content, meta tags, and UTM traffic tracking parameters conform with SOPs.
- Conducts quality assurance (QA) audits prior to deployment.
- Performs campaign analysis and the publishing of Metric Monday reporting of key performance indicators for short and long-term deployments.
- Develops and maintains standard operating procedure (SOP) documentation for business processes for the day-to-day execution of content management processes.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Understanding and enthusiasm for the hotel industry.
- Persuasive communication skills: Active Listening, Storytelling, and Negotiating.
- Solutions oriented with a collaborative and initiative-taking approach to problem solving.
- Self-sufficient and able to manage multiple projects and stakeholders simultaneously.
- Always seeking new ways to bring efficiency to day-to-day work
- Stays ahead of industry standard methodologies
- Determination to learn new techniques, processes, and grow as a professional
- Proficient in MS Office Suite.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Prior experience with content management systems (e.g.: WordPress, Drupal, Amadeus IHotelier Suite) and web analytics software (e.g.: Google Analytics/GA4 or Adobe Analytics.
- Experience working with cross-functional teams.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
