Together, We Can.
As Director of Direct Marketing Asia, you are responsible for team management to meet and exceed budgets while improving the customer experience. The focus of the role is to optimize direct marketing performance and operational efficiency to achieve HGV’s key objectives.
This position will also be expected to make a significant contribution to create and optimize sales and marketing strategies, including the development of campaigns, products, and financial initiatives.
This position is based in Japan and reports to the VP Marketing Asia, collaborating closely with teams in Korea, Hawaii and Orlando.
- Manage the annual budget, P&L, ROI and KPIs.
- Ensure compliance with all marketing programs.
- Oversee and manage multiple teams including Inbound, Outbound, Customer Care, Quality assurance, Project and Outsourcing.
- Respond to guest complaints and non-standard requests.
- Identify process improvements to increase efficiency.
- Provide coaching. guidance, and development to direct reports to ensure optimal performance.
- Establish competitive compensation plans to maximize team member performance.
- Performs other related duties as assigned
スケジュール
オフィス勤務
勤務時間はフレックスタイム制
各種制度
- 通勤交通費支給
- 社会保険完備
- 東京不動産業健康保険組合
- 国内外ヒルトングループ（ホテル）社員割引
- 社内公募制度
- 確定拠出年金（401k）
- 定年制度（満65歳）
年間休日
120日以上
休日・休暇
- 週休2日制
- 慶弔休暇
- 有給休暇
- 育児休暇
- 介護休暇
- 祝日振替
- 特別休暇／年5日（会社規定による）
募集要項
ヒルトン・グランド・バケーションズは新しい取り組みや品質、継続的な成長に力を注ぎ、バケーション・オーナーシップ業界の発展をリードしている企業であり、その成功はチームメンバーにより支えられています。その一員としてこの職務に就いていただく方には、下記の資格や経験を応募必須条件として求めております。
- Have a valid working visa for Japan
- BA/BS/Bachelor’s Degree
- 5+ years of telemarketing sales management experience
- Excellent verbal and written communication skills in both Japanese and English
- Versatile, able to manage a wide range of direct marketing, inside sales, customer care, operations, etc
- Excellent customer communication skills with both internal and external parties
- Results-oriented approach and stress tolerance
- Excellent system skills and knowledge of MS Office Suite
また、以下の条件をお持ちの方を歓迎いたします。
- Work experience for both outsourcer and business firm
- Knowledge and experience of timeshare business
弊社は機会均等雇用者であり、社内の多様性を尊重しています。弊社は、人種、宗教、肌の色、出身国、性別、性的指向、年齢、婚姻状況、退役軍人のステータス、障害の有無に基づいて差別することはありません。
弊社は、障がいのある方々が求職申し込みまたは面接に参加できるよう、合理的配慮を提供させていただきます。配慮、調節が必要な方は弊社までご連絡ください。
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
List Japan Specific Holidays/Vacations
- Two days off per week (Japan only)
- An average of 124 days off each year (Japan only)
- Observance of national holidays
- Paid vacation time and sick leave
