Together, We Can.
Amazing opportunity to join the 845 suite Historic Powhatan Resort, a Hilton Vacation Club, located on 256 lush, landscaped acres in Williamsburg Virginia. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.
Currently seeking team members who are passionate about building lasting vacation memories for owners/guest visiting our resort properties! Who enjoys promoting a fun and relaxing atmosphere while providing excellent customer service at its best by expressing an outgoing upbeat friendly demeanor.
A Reservations Agent is responsible for booking guest reservations and maintaining required levels of excellence in customer service, productivity, efficiency, and profitability established for the department. Commitment and dedication to our Spirit of Service culture is an expected behavior to be displayed towards our guests and team members at all times.
What will I be doing:
- Answers phone in a cordial and professional manner following all departmental guidelines, and books reservations for guests and inform them of services provided at the respective properties.
- Mails confirmation & information to guests.
- Maintains accurate records and documentation for all reservations.
- Research questions related to guest disputes.
- Handles Maintenance Fees questions and postings.
- Assists with promoting Rental Revenue and processing advance deposits.
- Works closely with front desk team members ensuring that reservation procedures are consistent with check-in procedures.
- May be required to do other duties and special projects assigned by Front Office Management.
What are we looking for….
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- High School Diploma or Equivalent
- Ability to work a flexible schedule, including weekends & holidays
- Ability to learn and perform essential job functions accurately, prioritize duties in a high-volume call-center environment and work independently with minimal supervision after the initial training period.
- Demonstrates excellence in service quality standards that affect team member and guest satisfaction, responding in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations.
- Excellent English language communication skills (verbal and written)
- Prior hospitality and phone sales experience
- Computer experience
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- 1-2 years of related experience
- Knowledge of VOICE and REZLINK systems
Compensation: 17.00 – 19.00 per hour based on experience
Why do team members like working for us: Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
