Together, We Can.
Join our Guest Services team as a Bellperson and play a key role in creating exceptional arrival and departure experiences for our guests. In this position, you will welcome guests, assist with luggage, provide resort information, and deliver outstanding service throughout their stay. The ideal candidate is friendly, professional, and passionate about hospitality.
HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $23.26 – $29.08 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- Now offering DailyPay* and more!
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details:
This is an on-call position with a typical schedule of two shifts per week (one weekday and one weekend day). Shift times vary based on business needs and may include day, evening, overnight, weekend, and holiday shifts. Flexibility in scheduling is required.
Additional Responsibilities Include:
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Greet guests upon arrival and departure in a friendly and professional manner.
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Assist guests with luggage transportation, storage, and retrieval.
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Escort guests to their accommodations and explain resort amenities and services.
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Provide information about property amenities, local attractions, dining, and transportation options.
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Deliver guest requests, amenities, packages, and messages in a timely manner.
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Respond promptly to guest inquiries and resolve concerns with a service-focused approach.
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Maintain luggage storage areas and bell service records.
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Support lobby operations and assist with guest arrivals and departures.
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Uphold resort service standards and contribute to an exceptional guest experience.
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Perform other duties as assigned.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
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Greet guests upon arrival and departure in a friendly and professional manner.
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Assist guests with luggage transportation, storage, and retrieval.
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Escort guests to their accommodations and explain resort amenities and services.
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Provide information about property amenities, local attractions, dining, and transportation options.
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Deliver guest requests, amenities, packages, and messages in a timely manner.
-
Respond promptly to guest inquiries and resolve concerns with a service-focused approach.
-
Maintain luggage storage areas and bell service records.
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Support lobby operations and assist with guest arrivals and departures.
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Uphold resort service standards and contribute to an exceptional guest experience.
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Perform other duties as assigned.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
