Together, We Can.
Currently seeking team members who are passionate about building lasting vacation memories for owners/guests visiting our resort properties! Are you someone who has a warm, friendly personality and is service orientated? Then apply today to our Front Desk Clerk to welcome our guests!
Extraordinary People, Exceptional Benefits:
- Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
- Recognition Programs and Rewards
- Travel Discounts Program
- Outstanding Paid Vacation Program and Paid Sick Days
- Employee Assistance Program that supports your physical and mental wellbeing
- 401(k) program with company match
- Tuition reimbursement programs
- Employee Stock purchase program
- Numerous learning and advancement opportunities
- And more!
Front Desk Duties:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations’ system to update and maintain records.
- Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies to optimize inventory.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes.
- Resolve unit availability and assists guests with reservations or changes as needed.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.
Qualifications
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are the Team Members that support our guests and owners. To fulfill this role optimally, you possess the following minimum qualifications and experience:
- High School Graduate or equivalent experience required.
- Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
- The ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Prior cash handling and data entry experience required.
It would be effective in this position for you to demonstrate the following capabilities and distinctions:
- Prior hospitality or related experience.
- Bilingual a plus
Front Desk Duties:
- Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
- Inputs information into the computerized reservations’ system to update and maintain records.
- Accesses reservation system to confirm unit availability and assists guests with reservations or changes, maintaining HGVC rental policies to optimize inventory.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Issues and controls unit keys. Maintains safety deposit boxes.
- Resolve unit availability and assists guests with reservations or changes as needed.
- Generates invoices and collects monies due through the rental program and through merchandise sales. Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Provides information on area attractions and resort amenities. Type correspondence and reports for management as needed.
- High School Graduate or equivalent experience required.
- Proficient English language social skills to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments.
- The ability to adjust to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands.
- Prior cash handling and data entry experience required.
It would be effective in this position for you to demonstrate the following capabilities and distinctions:
- Prior hospitality or related experience.
- Bilingual a plus
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
