Together, We Can.
- Courteously greet guests and create a positive environment, supporting the sales team.
- Efficiently assign guests to sales executives using a strategic rotation system.
- Manage incoming telephone calls and provide knowledgeable responses to inquiries.
- Accurately log tour assignments in the HGV system and maintain detailed tour information.
- Update and interpret tour rules, ensuring the integrity of the sales process.
- Conduct inventory management to maintain a well-stocked and inviting café and refreshment area.
- Supervise financial transactions, including reimbursements and premium balancing.
- Coordinate with the transportation team for seamless guest pick-up and drop-off services.
- Ensure guest happiness and a memorable atmosphere through exceptional customer service.
- Maintain a high level of organization and attention to detail in all tasks.
- Excellent customer service skills and a friendly, welcoming demeanor.
- Strong organizational skills and the ability to manage multiple tasks.
- Attention to detail and a commitment to accuracy in record-keeping.
- Effective communication skills, both verbal and written.
- Proficiency in using computer systems and software, including the HGV system.
- Ability to work independently and as part of a team, supporting the sales team’s goals.
- A positive and enthusiastic attitude, with a passion for delivering exceptional guest experiences.
- Previous experience in a customer-facing role or in a similar sales environment is preferred.
- Basic knowledge of inventory management and financial transaction supervision is an asset.
- A commitment to diversity, equity, and inclusion, and the ability to work in an inclusive environment.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
