Together, We Can.
Provide sales agents with qualified prospects for timeshare presentations as well as provide general concierge services for all guests by offering area information and booking activities.
As a Specialist Marketing Support you would be responsible for:
- Provide sales agents with qualified prospects for timeshare presentations as well as provide general concierge services for all guests by offering area information and booking activities.
- Book qualified prospects for sales presentations or alternate marketing option as directed by manager.
- Maintain the minimum standard for penetration, bounceback sales, show percent and budgeted volume per month based on guest segment.
- Provide a specialized check in experience and possibly escort guest to unit as defined by role
- Learn and deliver branded and scripted sales pitch.
- Collect deposits for presentations book as defined by manager.
- Book area activities for on-site guests according to business needs and as directed by manager.
- Provide guests with site and area information upon request.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Bilingual required – able to communicate in both English and Spanish clearly in both verbal and written forms
- Excellent interpersonal and communication skills.
- Detail oriented.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Excellent customer service skills.
- Able to use sound judgment; work independently, with minimal supervision.
- Strong analytical and problem solving skills.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in Vacation Ownership and customer service.
- Proficient in time management; the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
