• Assist with answering questions from department employees as it relates to the various processes handled; and engage with external contacts (i.e. title underwriters, attorneys, etc.). 
• Assist with the coordination of work assignment for team as needed.
• Assist with development, documentation and implementation of policies, process flows and procedures. 
• Review existing policies and procedures with management and offer feedback regarding opportunities for improvement.
• Assist with interviews, on-boarding, training, assignment, setup of new team member and provide advanced training for existing team members.
• Assist supervisor with running, creating, and maintaining monthly/quarterly/annual reports.
• Assist with the auditing of team member files for performance metrics purposes.
• Support GVT management with maintaining, monitoring, testing, scanning, and workflows as well as testing other technology related to departmental functions. 
• Provide feedback to management to help ensure best practices are in use. 
• Look for opportunities to enhance technology. 
• Work with management to provide cross training for personnel.
• Carry out any reasonable request by management of which the employee can perform.
• Promotes a positive work atmosphere.

Performs other related duties as assigned.

Required Qualifications:

    Must possess excellent organizational skills
    Must have good written, verbal & communication skills
    Ability to multi-task and work well under pressure
    Perform title search and review
    Enthusiastic team player attitude
    Detailed oriented. Proficient in MS Word, Excel, Power Point and Outlook. 
Education- High school/GED
Years of related experience-1-3

Preferred Qualifications:

• 3-5 previous years of vacation ownership is a plus
• Knowledge of the documents required for timeshare closing or transfer transaction