Together, We Can.
- · Responsible for executing your position’s responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following tasks to the highest standards.
- · Provides customer/marketing services to all guests projecting a professional company image. After the guests check in you will conduct in room calls to owners, renters and exchanges to book them on a presentation if they were not captured at face to face at check in.
- · Assists in the implementation and tracking of current bookable arrivals staying on property.
- · Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
- · Completes required paperwork accurately and completely for each tour and only booking tours into appropriate tour times available.
- · Confirms appointments with guests to ensure tour reservations and maximize show rate.
- · Distributes only HGV authorized information, collateral and materials. Maintains location operating standards. · Reviews production reports and notifies manager of any challenges.
- · Follows gifting procedures to ensure costs are met monthly.
- · Contacts appropriate management with any guest issues.
- · Invites and books non owners to come back and stay on a promotional package.
- · Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- · Completes all required Company training/compliance courses as assigned.
- · Adheres to Company standards and maintains compliance with all policies and procedures.
- · Performs other related duties as assigned.
- · Compensation: Minimum wage plus commissions and/or bonuses governed by a compensation plan.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Make appropriate job decisions by following standard department policies and practices.
- Ability to work as part of a team and/or independently with minimal supervision.
- Must be able to work a flexible schedule: including nights, weekends, holidays, approved overtime and alternative schedules or shifts as requested by Management.
- Computer proficiency in Microsoft Word, Excel and Outlook.
- Understand how to implement business strategies that are directed by management.
- Ability to interpret policies, procedures and manuals.
- Excellent customer service skills.
- Excellent time management skills, including the ability to organize and manage multiple priorities.
- Ability to take initiative and effectively adapt to frequent changes.
- Ability to recognize an emergency situation and take appropriate action.
- Able to establish and maintain cooperative working relationships with internal and external customers.
- Ability to interpret and create spreadsheets.
- Strong analytical and problem solving skills.
- Able to perform a variety of duties, often of a different nature changing from one task to another, with impending deadlines and/or established timeframes.
- Ability to speak competently and confidently in a public setting.
- Able to effectively perform job duties with frequent interruptions and/or distractions.
- Accurate cash handling skills (the ability to count currency, make and count back change).
- Ability to consistently practice and maintain the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
