Together, We Can.
The Club Contract Support Specialist is responsible for processing administrative tasks related to change of ownership and final change of ownership transactions. They are also responsible for processing membership updates, allotments, upgrades and conversions to determine if information should be forwarded to associated departments for further action.
Essential Job Functions:
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Manage calls from owners and provide good customer service to owners looking for their contract/file/case status and progress updates.
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Support client request, inquiries or questions relates to title transfer and change of ownership
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Receive inbound calls from external customers such as Attorney Offices & Title Companies and provide accurate information relating to change of ownership
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Coordinate status updates for owners requesting copies of their recording/sales documents, title services (name change, gift transfer sales, and closings costs).
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Reviews and manages shared department inboxes for transfer of ownerships and any other title related functions.
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Verifies to ensure customer information and documentation related to title transfer is correct and update system information as needed.
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Inputs and updates spreadsheets and other programs to track all activity.
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Responsible for collecting and processing fees and payments related to change of ownership
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Conduct specialized department shadowing and training for new team members after they have completed general Club training
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Creates Excel templates as needed to complete membership audits, analysis, and other processes.
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Complete all estoppel requests for our mandatory and voluntary properties including Southwest Florida and Bay Club resorts.
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Update membership accounts of Name Changes incurred by marriage, divorce, death, or resale.
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Prepare and send Market Value letters as requests come through while using the approved letter template and inputting the correct information according to the member’s account.
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Processes all membership allotments.
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Processes conversions, merges, membership activations, upgrades, and cancellations of all memberships
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Runs various reports for secondary leads, Sampler conversions, end of month, conversions, upgrades, re-sales, and CSMs.
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Review/Submit Maintenance Fee transfers due to upgrades with exception report.
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Process points adjustments
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Setup associate member and legacy membership accounts
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Process Club assignment agreements
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Process expiring Sampler and or extensions.
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Assists various departments with Club membership issues or discrepancies.
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Maintains complex Excel spreadsheets.
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Interacts with various internal departments regarding Club membership issues or discrepancies via email and/or telephone.
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Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, and members.
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Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
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Completes all required Company training/compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.
Knowledge, Skills, and Abilities:
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
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Computer proficiency in Microsoft Word, Excel and Outlook.
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Excellent customer service skills.
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Proficient in time management; the ability to organize and manage multiple priorities.
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Ability to take initiative and effectively adapt to changes.
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Able to establish and maintain a cooperative working relation.
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Ability to interpret and create spreadsheets.
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Works independently, accurately, and efficiently.
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Meets all deadlines consistently.
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Demonstrates a strong ability to identify, analyze and solve problems.
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Excellent verbal and written communication skills
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
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Contract preparation skills
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Familiarity with mortgage loan documentation, credit review and deeding
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Timeshare/Vacation Ownership experience
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Experience with Chorus and Voice systems
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Advanced experience with Microsoft Excel
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
