Together, We Can.
Through the mission and values of HGV, this position is responsible for providing excellent owner and member customer service primarily for our top tier loyalty members in an omni-channel, contact center environment, while efficiently administering and promoting program offerings and benefits and driving out the goals and vision of the organization.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Minimum of one-year professional customer service experience.
- Must have computer literacy to include some knowledge of billing and accounting concepts.
- Friendly and enthusiastic demeanor with a positive can-do attitude.
- Passion for providing exceptional customer service.
- Must be detail oriented, self-motivated, and a problem solver.
- Trained in all additional Club skills and membership types for one Club product (HGV, HVC, or Bluegreen)
- Verbal Fluency in English language required. Bilingual in Spanish, Portuguese helpful.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions
- 2+ years of professional customer service experience preferred.
- Timeshare, travel or hotel front desk background preferred.
- Excellent computer literacy to include WF Management systems, Outlook, Word and Excel.
- Excellent verbal and written communication skills
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
