Together, We Can.
As a VIP Reservations Specialist at Hilton Grand Vacations, you will handle inbound reservation requests from our valued VIP members. This role is key in crafting memorable experiences for our guests by arranging accommodations and tours at our outstanding property locations. You will be responsible for activation, welcome, and confirmation calls, while also resolving any customer service issues that may arise. Working closely with your Supervisor, you will aim to provide a seamless experience for our VIP guests.
Why do Team Members like working for us:
- Competitive base pay plus commission
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation
- Employee stock purchase program.
- Tuition reimbursement programs.
- Numerous learning and advancement opportunities.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Key Responsibilities:
- Receive and service inbound reservation calls.
- Make and service activation calls.
- Assist guests with inquiries related to their purchased packages and upcoming vacations.
- Provide complete and accurate information to guests on every call, especially regarding tour presentations and accommodations.
- Handle situations with dissatisfied guests.
- Assist management with special projects.
- Ensure privacy and security of confidential guest information.
- Complete tour and room drop requests.
- Process monthly payments.
- Perform any other reasonable requests by management.
Qualifications:
- Minimum of 2 years of previous Call Center experience.
- Knowledge of VOICE system/RCC system required.
- Excellent written, verbal, and interpersonal skills.
- Ability to interact effectively with team members and management at all levels.
- Proficiency in MS Office, particularly Word and Outlook.
- Professional, positive, and upbeat demeanor.
- Strong sense of customer service with enthusiastic, professional, and upbeat behavior.
- Good organizational skills and diligent.
- Ability to work a variable schedule, including evenings and weekends, based on call center needs.
- Background in timeshare/hospitality preferred.
Join us at Hilton Grand Vacations and become part of a group that values collaboration, diversity, and the pursuit of excellence. This is your opportunity to contribute to a dynamic environment where your skills and dedication will be recognized and rewarded. Apply today and help us continue to deliver world-class service to our VIP guests!
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
