Together, We Can.
As a Guest Reception Representative, you play a crucial role in ensuring a positive and welcoming experience for all guests. Your responsibilities include:
- Greet guests warmly and professionally, whether in person or over the phone.
- Ensure that all guests meet the qualifications for their presentation, adhering to HGV standards.
- Follow processes outlined in the Guest Reception Training Manual SOP.
- Maintain positive working relationships with Sales, Marketing, and Administrative teams.
- Distribute and collect Guest Registration Forms, assisting guests with any inquiries.
- Accurately assign guests to Sales Representatives in the order of their arrival.
- Ensure timely updates of guest information in Concierge.
- Answer all incoming calls, conduct research on customer issues, and escalate to a manager/supervisor when necessary.
Benefits:Joining our team comes with a range of benefits, including:
- 401(k) plan
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Employee discounts, and more!
Compensation: $16 an hour
Why Us:
- Company growth: Experience being part of our expanding success.
- Customer satisfaction: Contribute to the satisfaction of our valued customers.
- Passionate team: Join a team that values customer obsession.
Training and Development:Benefit from comprehensive and engaging training programs, supporting professional growth and career advancement.
If you’re passionate about delivering outstanding customer service and want to be part of a dynamic team, apply now and discover the opportunities we have to offer!
Qualifications:To thrive in this role, you should:
- Excel in providing an exceptional customer experience.
- Enjoy face-to-face interactions with customers and associates.
- Quickly learn computer systems.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
