Together, We Can.
The QAC maintains open communication and works closely with onsite Quality Assurance, Sales, Contracts and Hospitality Teams to maintain a high quality of professionalism, efficiency, productivity and top-level customer service.
The Quality Assurance Coordinator will support the business through various administrative functions. Tracking, Reporting, Reconciling, Expense submission and/or sending communication to the field are a few of these functions. One of the main functions will be to accept VIP sales made at international sales galleries, i.e., Mexico, Canada and St. Maarten.
The QAC will print the required countersignature documents sign and scan into the DocuPhase system. This documentation is required for membership activation and to close the VIP sale.
As a Quality Assurance Coordinator you would be responsible for:
- Follows all quality assurance directives and standard operating procedures (SOPs)
- Maintains expert understanding of product and document knowledge, acts as product knowledge expert
- Exhibits professionalism in actions and appearance
- Communicate effectively with Sales, Contracts and/or Title departments for document correction
- Follow-up on missing or incomplete documentation, aide field QAs in resolving Open Issues
- Prepares and signs required countersignature documents as needed for VIP sales made at International galleries
- Updates system to confirm countersignature pages have been signed and scanned to the onsite team for filing
- Partners with the onsite Quality Assurance teams to provide and maintain excellent customer service
- Completes all required Company trainings and compliance courses as assigned
- Adheres to Company standards and maintains compliance with all policies and procedures
- End of Month process; last day of the month will be required to work to ensure all VIP sales have been accepted for all international sites that are being supported
- Prepare and submit monthly expense reports as needed
- Send out field communications for new directives, processes or documentation
- Manage logistics for on- and off-site functions, i.e., training rooms, reservations, class scheduling
- Performs other related duties as the business needs
Why do Team Members Like Working for us?
HGV is now offering first day benefits to new employees!
- Driven Base Pay Plus Monthly Performance Incentives!
- Get your earned pay any time before payday through Daily Pay*
- Medical, Dental, and Vision benefits starting on Day One.
- Generous Vacation Time Off Program and Paid Sick Time.
- GO Hilton Discounted hotel rates worldwide!
- Tuition reimbursement programs.
- Recognition Programs and Rewards.
- Internal Growth and Career Pathing.
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Ability to work independently with minimal supervision; includes the ability to recognize need for involvement of other teams/peers and capability to effectively facilitate that collaboration
- Excellent customer service skills paired with strong communication skills
- Proficient in time management; ability to organize and manage multiple priorities
- Solution oriented; the ability to target and solve issues effectively
- Performs well with frequent interruptions and/or distractions
- Keen understanding of the sales process
- Computer proficiency in Microsoft Word, Excel and Outlook
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Notary License
- Bilingual is a plus
- Vacation Ownership experience
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Experience with VOICE, CHORUS, Oracle, Hyperion, and/or COGNOS
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
