Together, We Can.
The Training & Content Supervisor of Owner Services – Asia is responsible for leading the training strategy and execution for the Club & Owner Services Asia team. This role ensures that all team members are equipped with the knowledge, skills, and tools to deliver exceptional service to Japanese and Korean Club Members, in alignment with H.I.L.T.O.N. values.
Key Responsibilities:
Design, implement, and oversee onboarding and continuous training programs for Club Counselors and support staff
Evaluate training effectiveness and adjust programs based on performance data and feedback
Collaborate with Team Leaders and Supervisors to identify skill gaps and training needs
Develop and maintain training materials, manuals, and digital learning content
Ensure the accuracy and accessibility of the knowledge base and job aids
Coordinate with the Global Training Team (e.g., Orlando HQ) to localize and roll out global training initiatives
Coach and mentor trainers and team leads to ensure consistent delivery of training content
Support performance improvement plans through targeted learning interventions
Assist in recruitment and onboarding of new hires by providing training support
Prepare training reports and analyze data to inform leadership decisions
Other Duties:
Support any reasonable requests from management aligned with departmental goals
Perform other related duties as assigned
Required Qualifications:
Minimum 5 years of experience in training, learning & development, or customer service operations
At least 2 years of experience in a training leadership or supervisory role
Strong communication skills in Japanese and English (verbal and written)
Experience designing and delivering training in both classroom and virtual environments
Strong coaching, facilitation, and presentation skills
Ability to manage multiple projects and deadlines
Experience working in multicultural or multilingual environments is a plus
Eligible to work in Japan
Preferred Qualifications:
Professional customer service experience preferably in an inbound call center environment
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
List Japan Specific Holidays/Vacations
- Two days off per week (Japan only)
- An average of 124 days off each year (Japan only)
- Observance of national holidays
- Paid vacation time and sick leave
