Housekeeper

Join the team behind the sparkle and become the heart of exceptional guest experiences. As our Housekeeper, you will help bring vacation dreams to life by performing daily cleaning duties on an assigned slate of rooms. If you enjoy making people feel welcome and being part of an outstanding team environment, this job is for you!

The Housekeeper ensures all public areas are clean and maintained according to standards. Provides excellence in service for guests and owners while on property, responding to guest inquiries and needs. Follows brand standards at all times. Conduct that demonstrates commitment and dedication to our Inspired Hospitality culture is expected to be displayed towards members, owners, guests and team members at all times.

Responsibilities include:

• Cleans rooms, including stripping dirty linens, vacuuming, dusting, mopping, washing dishes, making beds, cleaning bathrooms and counters, replenishing linen and guest amenities and moving furniture. All work must be completed within an allotted time frame to meet production standards.
• Greets guests and responds to requests immediately with friendly/sincere acknowledgement. Be knowledgeable of resort services, activities, and local attractions to assist guest inquiries.
• Reports deficiencies in maintaining room in compliance with resort standards.
• Assists co-workers as requested.
• Follows all safety procedures/standards and able to recognize and act in emergency situations.
• Follows key control protocol.
• Maintains cleanliness of carts and ensures supplies and equipment are in a neat and orderly appearance.
• Ensures all assets and supplies for the department are secured in a neat and orderly fashion in storage areas.
• Assists management in maintaining an accurate inventory of housekeeping supplies.
• Able to lift to 50lbs; push/pull cart over 200lbs.
• Perform general cleaning duties in public areas (i.e., wipe down stairwells, railings, walkways, trash rooms, maintain all trash bins), and general dusting and deep cleaning of public areas.
• Maintain the cleanliness of the Lobby; ensure all glass doors are clean and spotless.
• Maintain cleanliness and proper stock level of supplies in public area restrooms.
• Reports maintenance deficiencies.
• Perform other duties as assigned by management.

What are we looking for:

• Previous hotel housekeeping experience preferred
• Open and flexible availability, including weekends and holidays
• Able to bend, stoop, walk, and lift up to 50 lbs and push/pull/ up to 100 lbs
• Work a full shift (8 hours) walking/standing with or without reasonable accommodation.
• Anticipates customer needs and thinks about how work impacts customers
• Builds confidence in self and others with honest and diligent interactions.
• Ability to communicate effectively with guests in English.
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise.

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

• 

  Benefits that support Team Member health and financial wellbeing.

• 

  Travel and hotel discounts for Team Members, family and friends.

• 

  A healthy work-life balance with PTO and flexible hours.

• 

  Team Member events that build camaraderie through fun activities.

• 

  An open-minded culture committed to diversity and inclusion.

• 

  Incentives for Team Members that exhibit excellence every day.