Together, We Can.
At Hilton Grand Vacations our goal is to make someone’s day, every day. We work in an exciting and energetic environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Discover the happiness of delivering lasting memories and showing our guests how grand life can be.
Our In-House Marketing Representative (VIP) entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers. You will also provide both customer and concierge services to all guests projecting a professional company image.
Why do Team Members Like Working for us?
- Driven hourly pay
- Medical, Dental, and Vision benefits starting on Day 1
- Generous Vacation Time Off Program
- Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program – purchase shares at a discounted rate
- Tuition reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
- And much more!
We are currently seeking highly-motivated Marketing Professionals who are directly responsible for completing the process of booking eligible tours on the phone and face to face, as well as the sale of mini-vacation packages to other HGV resorts, which produce potential revenue. The Marketing Executive responds to guest requests in a timely manner and represents HGV in a professional manner in all hotel properties where this program is operating.
You will be paid a base rate, generous commissions on every qualified tour booked, and a monthly bonus based on volume. Our marketers typically make between $60K and $100K with top producers making close to $200K!
Other duties include:
- Assist with tour and marketing related issues.
- Confirm appointments with guests to ensure tour reservations and improve show rate, strive for results.
- Ensure all marketing initiatives are delivered.
- Build and develop a motivated team environment out in the field.
- Meet or exceed performance metrics.
- Ensure guests meet minimum eligibility for gifts as approved or promote a courtesy tour.
- Champion Hilton quality customer care service throughout all Marketing channels.
- Secure future business through face-to-face POS package sales.
Why Team Members enjoy working with us?
- Competitive earning potential of $60,000 – $100,000 and above
- Outstanding health care options that all employees are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
- Paid Time Off that allows for adventure, self-discovery, relaxation, or recuperation.
- Our Go Hilton Team Member Travel Program offers deeply discounted rates at Hilton properties all over the world with 50% off at participating hotel-operated restaurants. Pass the savings on to your family and friends since HGV allows you to share additional discounted room nights.
- All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan.
- Industry-leading training, top notch technology and continuous support.
- And so much more!
- Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves.
- Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly.
- Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards.
- Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues.
Schedule Details: Our Marketing Concierge will work a flexible schedule to include weekends and holidays.
Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:
- Experience in customer service for at least a year is vital.
- Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
- Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
- Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
- Proficiency in English is required (speak, read, write).
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Minimum of 2+ years experience selling and booking tours, activities, concierge services.
- 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek’s Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
