Supervisor/a de Actividades y Alberca – International Operations – Hilton Grand Vacationsffeliciano2025-04-01T03:06:35-05:00

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About Us

What makes Hilton Grand Vacations unique?
Together, We Can.

We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.

Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

What will I be doing?

Como Supervisor/a de Actividades y Alberca usted será responsable de:

Llevar a cabo los procedimientos que el área requiere con base a los estándares de servicio de la compañía, debe garantizar que se sigan todas las normas de seguridad y que los huéspedes disfruten de una experiencia agradable y segura. Es fundamental que el Supervisor coordine con su equipo para organizar eventos y actividades recreativas que sean atractivas y entretenidas para todos los huéspedes, así como asegurarse de brindar un servicio de excelencia en las albercas.

Organizar roles y turnos en el departamento en conjunto con el Gerente.
Elaboración de movimientos de personal entre otras funciones administrativas y operativas.
Encargado de la repartición de servicios y actividades del día.
Preparar y organizar la operación diaria del departamento.
Supervisar limpieza y orden, elaboración de check list diario de su equipo de trabajo.
Supervisar el seguimiento de los procedimientos diarios de la operación de albercas y actividades.
Elaboración de reporte diario de la operación matutina y vespertina.
Manejo de inventarios mensuales de equipo y suministro.
Revisión e implementación de Check-List por turno.
Supervisión del estado físico del equipo de operación en el departamento.
Elaboración de reportes de material y equipo dañado y/o fuera de servicio.
Supervisar que se cumplan los estándares de presentación.
Checar por correo pendientes del día e informar sobre actividades que afecten la operación del departamento a gerente departamental y resort manager.
Envío de correo electrónico reportando los incidentes y detalles más relevantes del turno.
Responsable de quejas en áreas y elaborar “Guest Incident Report” correspondiente.
Contacto directo con el Departamento de Seguridad para dar seguimiento a reportes de Lost and Found.
Capacitador en estándares de presentación del personal de nuevo ingreso.
Elaborar procedimientos (SOP) para su departamento en conjunto con el Gerente.
Coordinar y ejecutar el programa de actividades semanal del Hotel Cabo Azul.
Conocer y ejecutar planes de acción para temporada de Huracanes.
Seguimiento a reportes de mobiliario dañado o mantenimiento preventivo con el departamento de mantenimiento.
Seguimiento a reportes de incidentes de team members.
Elaboración de programas de actividades de temporada (easter, thanksgiving, navidad, año nuevo) junto con gerente departamental

Day-One Benefits

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Perks

Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.

Holidays

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UPCOMING EVENTS

Video transcript

Our Mission

By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

CAREER PROGRESSION

Where will your HGV adventure take you?

Nour Hafid

Michael Schaeffer

Yoriko

Suleiman Kassar

Rachel Kaufman

Laine West

Join the Conversation

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We are thrilled to announce that Hilton Grand Vacations has been honored with the 2025 Club Autism Friendly Social Engagement Award! This prestigious recognition highlights our commitment to accessibility and inclusion for autistic and neurodivergent individuals in the hospitality industry. Throughout the year, we’ve taken steps to make our resorts more accessible, including specialized training for our team and creating friendlier, more welcoming environments for all Guests. As the first international company in Europe to achieve Autism Friendly certification, we’re proud to set a benchmark in the industry. Together, we’re redefining hospitality and creating spaces where every Guest feels at home. This initiative is already making a positive impact in improving the stays of thousands of Guests with autism and their families. Special thanks to Suzana G. and the incredible EU team for their innovative leadership in this journey. Together, we are redefining hospitality — one stay at a time.

Team Members like Tall Paul elevate every vacation. His remarkable commitment and warm hospitality keep our Members and Guests coming back time and time again. Our team has a unique way of making you feel valued, welcome and right at home every time you visit. Share your favorite HGV memory and give a shout-out to your favorite Team Member in the comments!

Hilton Grand Vacations has been awarded the 2025 Autism Friendly Club Social Engagement Award for its leadership in accessibility and inclusion for autistic and neurodivergent Guests. Our European resorts are setting the standard, becoming the region’s first Autism Friendly certified properties by @clubautismfriendly. With specialized training for our team and concrete steps towards creating more accessible environments, the impact has been profound, improving stays for thousands of Guests with autism and their families. A heartfelt thanks to Suzana G. and our EU team for their groundbreaking leadership and vision. We look forward to continuing our efforts to foster inclusivity and accessibility in the hospitality industry for all.

Looking for your next career in #Orlando, FL? Tuscany Village, a Hilton Grand Vacations Club has a handful of open roles ready to be filled by extraordinary individuals just like you! Click the link in our bio to learn more about #LifeAtHGV.

Exploring the world with friends has never been easier, thanks to HGV travel perks! Living the dream, one unforgettable destination at a time. Join Team Member Danny S. on his adventure in sunny Tampa, FL! 🌍

HGV Travel Benefits 🤝 The Queen City Team Member Jessica G. takes us along for a fun weekend of Charlotte adventures — all thanks to some epic travel perks. Where to next? #LifeAtHGV

At the 2025 ARDA Awards Program, we made our mark by taking home a record-breaking 18 awards. For the third consecutive year, HGV proudly took home two distinguished ARDA Circle of Excellence (ACE) Awards. First, the ACE Culture and Belonging Award highlights our unwavering commitment to “Putting People First.” Second, Maui Bay Villas, a Hilton Grand Vacations Club received the esteemed ACE Resort of the Year Award, a tribute to the excellence of our HGV hospitality and Hawaii Team Members. Year after year, we take great pride in having our achievements and exceptional team recognized. See the full list of HGV ARDA winners: https://my.hgv.com/3E7rv7Q #LifeAtHGV

We made history at the 2025 American Resort Development Association (ARDA) Awards Program by securing an HGV-record-breaking 18 awards, celebrating our resorts and Team Members. For the third straight year, HGV also earned two prestigious ARDA Circle of Excellence (ACE) Awards. The distinguished ACE Culture and Belonging Award celebrates our pledge to “Putting People First,” while Maui Bay Villas, a Hilton Grand Vacations Club captured the coveted ACE Resort of the Year Award, honoring our incredible Hawaii team. We are proud to be recognized for our accomplishments and the stellar team that works to achieve greatness year after year. #LifeAtHGV

Guided by our commitment to mālama and #HGVServes, a group of Waikoloa Team Members lent their time and effort to prepare and serve 741 meals to those in need. The team also helped at the church's thrift store, sorting donations and organizing the space. We're proud to make a positive impact and strengthen our bond with the Waimea community. "Serving is what our teams do best, and we're always thrilled when we're able to serve those in our communities," said Freddy L., general manager of Ocean Tower. "These are our neighbors and community members who take care of us everyday, so we're eager to be able to do the same for them and provide warm meals. This is the second time we're supporting St. James, and we look forward to doing it many more times."

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Some of our favorite moments from this build 🤩 The 15th Annual Women’s Build was one of the highlights of our month. We partnered with Habitat for Humanity Greater Orlando & Osceola County to work on a new home for a local Orlando family. As we continue volunteering with Habitat for Humanity, our commitment to uplifting women and strengthening communities worldwide continues to flourish. Until next time! #HGVServes

Some of our favorite moments from this build 🤩 The 15th Annual Women’s Build was a true highlight this month. Our Women’s TMRG joined forces with @habitatorlandoosceola to prep a new home for a local Orlando family. Now in our fourth year with this inspiring initiative, we continue to uplift women and strengthen our communities. Until next time! #HGVServes

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In honor of Women’s History Month, Hilton Grand Vacations proudly partnered with Habitat for Humanity Greater Orlando & Osceola County for their 15th Annual Women’s Build. As part of this initiative, #HGVServes volunteers worked on landscaping, planted a tree and helped lay sod to support a local woman and her family in their journey towards homeownership. This marks our fourth year participating in the Women’s Build, continuing our ongoing commitment to empowering women and giving back to our communities. It was an honor to join HGV’s Women’s Team Member Resource Group (TMRG) and fellow Team Members to make a meaningful impact and celebrate the power of coming together to build a brighter future.

HILTON GRAND VACATIONS COMPANY RATING

AWARDS AND RECOGNITION

Company of the Year 2022 Gold Stevie Award

Orlando Sentinel’s Top 100 Companies: The Best Workplaces in Central Florida 2019 Two consecutive years

Ranked First Best Adoption-Friendly Workplace in the Hotel & Travel Industry 2020

Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

Top 1000 companies worldwide for millenial women 2018 Mogul

Supervisor/a de Actividades y Alberca

About Us

What will I be doing?

Day-One Benefits

Perks

Holidays

About Us

What will I be doing?

Day-One Benefits

Perks

Holidays

Share this job

Apply Now

UPCOMING EVENTS

Our Mission

CAREER PROGRESSION

Nour Hafid

Michael Schaeffer

Yoriko

Suleiman Kassar

Rachel Kaufman

Laine West