Night Auditor

RESORT: Flamingo Beach Resort

LOCATION: Sint Maarten

HOURS: 40 per week

SALARY: ANG 23.18 per hour

Flamingo Beach Club is a world-class resort and we are currently seeking an exceptionally talented individual to join our team as a Night Auditor. 

Job Responsibilities:

• Ensure proper standards of hospitality are provided to all members, owners, and guests on property and/or via telephone. 
• Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information). 
• Check in/out members, owners, and guests. 
• Follow through on requests and/or concerns in a timely manner. 
• Handle and resolve complaints. 
• Verify guest information (i.e. for additional keys, telephone calls, and packages.) 
• Compute billing charges, collect payments and provide change. 
• Post charges as received through other departments (i.e. fitness center, housekeeping, grab and go, and laundry). 
• Answer the telephone with proper etiquette and transfer calls accordingly. 
• Communicate with all internal departments including PBX, housekeeping, engineering, and security. 
• Balance all end of day shift reports. 
• Verify cash and credit card transactions. 
• Complete nightly cash drop. 
• Complete night audit checklist. 
• Complete special projects, stocking, list items to be ordered, and daily bucket checks. 
• Report incidents to management/security immediately. 
• Completes all required Company trainings and compliance courses as assigned. 
• Adheres to Company standards and maintains compliance with all policies and procedures.  
• Performs other related duties as assigned. 

Skills and Experience Required to Fulfil the Role Include:

• Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
• Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
• Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
• Proficiency in computer skills, including knowledge of relevant software applications
• Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.