Deputy Head of Housekeeping

RESORT: Thurnham Hall

LOCATION: Thurnham, Lancaster, LA2 0DT

HOURS: 40 per week

SALARY: £12.67 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! We are seeking a Deputy Head of Housekeeping to join our team at Thurnham Hall. As a world-class resort, we are dedicated to providing exceptional experiences for our members and guests. With a flexible working pattern and a range of incredible benefits, this is a role that offers endless opportunities for growth and success.

Reporting to the Head of Housekeeping, the main job duties will include, but are not limited to:

• To support the daily operation of the Housekeeping Department in the absence of the Housekeeping Manager
• To play a key role in the induction and training of new and existing team members
• Mentor new and existing team members around company culture
• Ensure efficient use of products and materials by all TM’s, including PPE and follow sustainability guidelines
• To create an atmosphere of continual improvement
• To follow the company brand tenets
• To be a team player, both within your department and across the resort as a whole
• To inform team members of any relevant news, including but not limited to scores and survey feedback

In the absence of the HHK:

• assign accommodations to each TM
• co-ordinate times and tasks

Qualifications, skills and experience required to fulfil the role include:

• Previous experience in a team leader or supervisory role is advantageous
• The ability to multi task and work under pressure
• Excellent communication skills both written and verbal
• Must be computer literate
• Motivational and negotiation skills would be advantageous
• The ability to work on your own initiative as well as part of a team
• Have a ‘can do’ and positive approach

The role demands 40 hours of work per week, including weekends and Bank Holidays, on a rotating shift basis. Own transport is required due to the location of the resort.

In return for your dedication and passion, we offer a range of exceptional benefits, including:

• Participation in our resort privilege program, providing access to exclusive employee discounts throughout Europe
• Opportunity to earn referral bonuses through our referral program
• Generous holiday entitlement, allowing you to recharge and enjoy quality time with loved ones
• Access to our Employee Assistance Program (EAP), providing confidential support and guidance
• Free parking, ensuring convenience and ease during your workday
• Utilisation of our modern leisure facilities, promoting a healthy work-life balance
• Uniform provided, ensuring a professional and polished appearance
• Phenomenal training opportunities, enabling you to continuously develop and enhance your skills
• Perks at Work Membership, granting you access to discounts on various products and services

At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.

Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.