Team Lead Outbound

Are you an upbeat and motivating leader with a passion for developing individuals? Don’t miss your opportunity to join the dynamic call center team at Hilton Grand Vacations! We are seeking a dedicated Outbound Sales Team Lead to train and motivate Vacation Advisors to follow HGV program methods and procedures. The Team Lead will ensure the accuracy and proper execution of various training modules, program and dialer updates, and sales techniques.

Additional job responsibilities include:

• Reinforce training about HGV values and coach team members on the proper package sale guidelines and details.
• Assist team Supervisor with tracking and maintaining the day-to-day team reports for performance and attendance.
• Monitor and “call walk” agents to improve efficiencies and sales techniques.
• Take over calls when necessary to assist with the sales process or provide a second voice.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, Team Members and Management.
• Work closely with the team Supervisor, Shift Manager, and Director.
• Conduct and submit the team monitoring requirements on a timely basis as set forth by management.
• Update and help maintain all required University sales production reports.
• Maintain University scoreboards to ensure selected metrics are being tracked regularly.
• Maintain a highly motivated work environment through positive reinforcement and coaching.
• Promote Hilton Values at all times.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Timeshare/Contact Center sales experience
• Proven track record in telephone sales
• Excellent verbal and written communication skills.
• Must posses the ability to develop and communicate unique ideas and concepts.
• Must have strong attention to detail and excellent organizational skills.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous timeshare experience.
• Minimum 6 years of experience in training.

What will it be like to be a Team Member with Hilton Grand Vacations?

At Hilton Grand Vacations, the foundation of our culture is about putting people first, beginning with our customer. By allowing the power of our customers to inspire the best in us, we empower our Team Members to become proud owners of accountability, we solidify our leadership position in the industry, and we help our customers get the most out of their vacation ownership journey through the world-class properties and unparalleled experiences we offer them.

Through inspired ownership, continual evolution, and a commitment to uphold the highest standards, our Team Members feel proud, our customers feel valued, and every encounter feels simply grand. And that comes with grand opportunities for growth.

Hilton Grand Vacations Inc. (NYSE:HGV) is recognized as a leading global timeshare company. With headquarters in Orlando, Fla., Hilton Grand Vacations develops, markets and operates a system of brand-name, high-quality vacation ownership resorts in select vacation destinations. The Company also manages and operates two innovative club membership programs: Hilton Grand Vacations Club® and The Hilton Club®, providing exclusive exchange, leisure travel and reservation services for more than 285,000 Club Members. For more information, visit www.hgv.com and www.hiltongrandvacations.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.