Supervisor Housekeeping

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. 

As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together. Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Supervisor Housekeeping, provides excellent service to guests and owners during their stay, being proactive and responsive to guests’ concerns and inquiries.  Provides leadership and guidance to team members throughout the shift.  Conduct that demonstrates commitment and dedication to our Spirit of Service culture and our company values is always expected.   

Responsibilities:

• Supervises housekeeping operations to include rooms, common area and heart of the house areas to achieve and maintain the resort’s high standards of cleanliness.
• Supervises projects and processes.
• Perform daily room inspections
• Assist with morning meetings with staff
• Ensure rooms are cleaned to standard and in a timely manner
• Train and coach existing and new staff daily
• Follow up with Inspectors/tress, Housekeepers, Public Space Attendants, and House Attendants with completion of assigned tasks
• Set up daily work assignments to achieve the daily goals efficiently
• Assist with any guest related issues with room quality
• Clean guest rooms
• Keep linen huts clean and organized
• Deep cleaning and general cleaning of rooms during non-peak season
• Ability to read and interpret documents such as safety rules and maintenance procedures, write routine reports and correspondence, speak effectively before groups of guests and team members as needed. 
• Demonstrate basic mathematical skills, and ability to solve practical problems. 
• Understand and comply with a variety of instructions in written and oral form.
• Demonstrate good judgment and decision-making skills.
• Attention to detail.
• Ability to multi-task in a fast-paced environment.
• Provides guidance and directions to subordinates.   
• Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Minimum 2-3 years Supervisory Experience
• Housekeeping Experience
• Ability to communicate effectively with guests
• Physically able to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals. 
• Ability to tolerate environmental factors such as humidity, cold/heat, dust and noise

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Supervisory Experience in Housekeeping

Extraordinary People,
Exceptional Benefits on Day One

• Benefits start on your first day of work with no waiting period!
• Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. team.
• Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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  Benefits that support Team Member health and financial wellbeing.

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  Travel and hotel discounts for Team Members, family and friends.

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  A healthy work-life balance with PTO and flexible hours.

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  Team Member events that build camaraderie through fun activities.

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  An open-minded culture committed to diversity and inclusion.

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  Incentives for Team Members that exhibit excellence every day.