Specialist Direct Marketing (Inbound) – Marketing – Hilton Grand Vacationsffeliciano2025-04-01T03:06:35-05:00

Upcoming Events Japan Our Mission Career Progression Join the Conversation Related Jobs Awards

About Us

What makes Hilton Grand Vacations unique?
Together, We Can.

We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.

Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

What will I be doing?

インバウンド/コールトランスファーの業務内容

ヒルトングランドバケーションズのコールセンターにて

ゲスト/オーナー様からの入電に対し、タイムシェア販売説明会(日本/ハワイ)への参加を提案、予約受付（パートナーからの転送も含む）
ゲスト/オーナー様へ発信し、タイムシェア販売説明会(日本/ハワイ)への参加を提案、予約受付
日本およびハワイ宿泊プラン (WGパッケージ、ハワイパッケージ) の販売
プログラムの販売におけるカード決済
タイムシェア販売説明会予約後のメール配信
その他、お客様からの問合せ対応
上記業務を通して、毎月/四半期/毎年のパフォーマンス目標を越えるためのアクション

職務における特定の義務と責任の範囲

電話対応 (受信・発信)
データ入力 (Salesforce, VOICE, エクセルなどの同時操作)
カード決済
苦情対応
上司への報連相
その他、上司から依頼された職務の遂行

募集要項

ヒルトン・グランド・バケーションズは、新しい取り組みや品質、継続的な成長に力を注ぎ、バケーション・オーナーシップ業界の発展をリードしている企業であり、その成功はチームメンバーにより支えられています。その一員としてこの職務に就いていただく方には、下記の資格や経験を応募必須条件として求めております。

クレーム対応力と問題解決力
数字を追う環境下でのストレス耐性
マイクロソフトオフィスの実務上の操作経験（エクセル・ワード・パワーポイント）
1年以上のコールセンター経験もしくは同種の経験
マーケティングおよびセールス分野における勤務経験
タイムシェアの販売に関する知識や経験

また、以下の条件をお持ちの方を歓迎いたします。

1年以上のコールセンター経験もしくは同種の経験
マーケティングおよびセールス分野における勤務経験
タイムシェアの販売に関する知識や経験

Day-One Benefits

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

Perks

Benefits that support Team Member health and financial wellbeing.
Travel and hotel discounts for Team Members, family and friends.
A healthy work-life balance with PTO and flexible hours.

Team Member events that build camaraderie through fun activities.
An open-minded culture committed to diversity and inclusion.
Incentives for Team Members that exhibit excellence every day.

Holidays

List Japan Specific Holidays/Vacations

Two days off per week (Japan only)
An average of 124 days off each year (Japan only)
Observance of national holidays
Paid vacation time and sick leave

Apply Now

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UPCOMING EVENTS

Mark Wang, President and CEO

At Hilton Grand Vacations, our goal is to inspire people to go further and share more.

In 1992, we entered the vacation ownership industry in Florida as a joint venture between Hilton Hotels Corporation and Grand Vacations Limited. The following year, we moved our headquarters from Fort Myers, Florida to Orlando, Florida. In 2003, we launched our Japanese sales center in the heart of Tokyo, and to this day, we remain one of Japan’s most successful vacation ownership companies with more than 55,000 Owner families across the country.

Twenty-five years later, we have opened resorts in a variety of desirable vacation destinations, including Las Vegas, Hawaii and New York, extending our unique vacation ownership lifestyle to guests around the world and making a quarter-century legacy of providing cherished vacation memories.

Joining our company means pursuing an exciting career with the promise of continued excellence and grand growth. We have created a culture of Hospitality, Integrity, Leadership, Teamwork and Ownership, and we welcome all those who share our passion for delivering exceptional guest experiences.

We hope to welcome you as a Hilton Grand Vacations Team Member in the near future.

Good luck in your job career search,

Mark Wang

Hilton Grand Vacations CEO and President

What our members say

SHUN

Marketing Supervisor

In charge of Kanagawa Prefecture and Shizuoka teams as the marketing supervisor. Joined the company in April 2013 in the marketing department as Marketing Executive (ME). Lead ME from April 2015 and has served in current position since September 2016.

”Ever since I started to ‘work on my own terms,’ I started to enjoy work every day. I think the company changes my values as well as my life. The time-share product offered by our company also changes the lives of customers, and my own values were also changed by working at Hilton Grand Vacations.”

Video transcript

Our Mission

By putting people first, we will ensure Team Members become family, guests become Owners, and Owners become the heart of everything we do.

CAREER PROGRESSION

Where will your HGV adventure take you?

Nour Hafid

Michael Schaeffer

Yoriko

Suleiman Kassar

Rachel Kaufman

Laine West

Join the Conversation

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Guided by our commitment to mālama and #HGVServes, a group of Waikoloa Team Members lent their time and effort to prepare and serve 741 meals to those in need. The team also helped at the church's thrift store, sorting donations and organizing the space. We're proud to make a positive impact and strengthen our bond with the Waimea community. "Serving is what our teams do best, and we're always thrilled when we're able to serve those in our communities," said Freddy L., general manager of Ocean Tower. "These are our neighbors and community members who take care of us everyday, so we're eager to be able to do the same for them and provide warm meals. This is the second time we're supporting St. James, and we look forward to doing it many more times."

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Some of our favorite moments from this build 🤩 The 15th Annual Women’s Build was one of the highlights of our month. We partnered with Habitat for Humanity Greater Orlando & Osceola County to work on a new home for a local Orlando family. As we continue volunteering with Habitat for Humanity, our commitment to uplifting women and strengthening communities worldwide continues to flourish. Until next time! #HGVServes

Some of our favorite moments from this build 🤩 The 15th Annual Women’s Build was a true highlight this month. Our Women’s TMRG joined forces with @habitatorlandoosceola to prep a new home for a local Orlando family. Now in our fourth year with this inspiring initiative, we continue to uplift women and strengthen our communities. Until next time! #HGVServes

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In honor of Women’s History Month, Hilton Grand Vacations proudly partnered with Habitat for Humanity Greater Orlando & Osceola County for their 15th Annual Women’s Build. As part of this initiative, #HGVServes volunteers worked on landscaping, planted a tree and helped lay sod to support a local woman and her family in their journey towards homeownership. This marks our fourth year participating in the Women’s Build, continuing our ongoing commitment to empowering women and giving back to our communities. It was an honor to join HGV’s Women’s Team Member Resource Group (TMRG) and fellow Team Members to make a meaningful impact and celebrate the power of coming together to build a brighter future.

We proudly partnered with @habitatorlandoosceola for the 15th Annual Women’s Build, where #HGVServes volunteers, alongside members of the Women’s Team Member Resource Group (TMRG), supported a local woman and her family by landscaping, planting a tree and laying sod at the site of their new home. This marks our fourth year participating in the initiative, showcasing our commitment to empowering women and strengthening our communities. We look forward to continuing efforts that make a positive and lasting difference in the Orlando community and beyond!

HGV is participating in the @americanredcross Extended Giving Day! This year, Hilton Grand Vacations will match public donations of up to $50,000. Your support and contributions can make a difference for families in crisis. Let’s honor Red Cross Month by coming together for a greater cause. Click the link in our bio to donate and share the love! ❤️ #HGVServes #GivingDay #RedCrossMonth

March is Red Cross Month, and we’re excited to participate in the American Red Cross Extended Giving Day! Today only, Hilton Grand Vacations will match public donations dollar-for-dollar up to $50,000. Your generosity goes twice as far as providing relief and hope to those most in need. Donate now and join us in making a bigger impact on our community: https://my.hgv.com/3XB2mcp #HGVServes #GivingDay #RedCrossMonth

🌟 We are beyond thrilled to announce that we've been awarded the USA Today Top Workplaces Award for the second year in a row! This incredible achievement is all thanks to our outstanding Team Members and the amazing collaborative work culture we have built together. Come join our team and see for yourself why we are one of the best places to work. Click the link in our bio for more information. #LifeAtHGV

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We are ecstatic to share that we've been honored with the USA Today Top Workplaces Award for the second consecutive year! This remarkable milestone is a testament to our incredible Team Members and the diverse, collaborative culture we've fostered together. Ready to be a part of something extraordinary? Join our team and discover firsthand why we are celebrated as one of the best places to work: https://my.hgv.com/4hekO1v

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In celebration of Black History Month, our B.E.A.T. TMRG hosted a "Sit and Paint" event at a local Black-owned business, A Perfect Union Art Gallery. Our Orlando Team Members gathered to paint together in person and a group of remote individuals joined in on the fun virtually. This experience perfectly aligned with HGV's mission of celebrating individuality and fostering inclusion. Gareth Edwards, the gallery owner, shared "At A Perfect Union Art Gallery, we believe that art has the power to unite, inspire and heal." It was a fun way to unleash our creativity, inspire one another and come together to try something new. #LifeAtHGV

🎨✨ To cap off Black History Month, the B.E.A.T. TMRG came together with our Orlando Team Members to host a "Sit and Paint" Signature Event at a local Black-owned gallery, @a_perfect_union_art. Team Members joined in the painting both in person and virtually from their homes. Gareth Edwards, the gallery's owner, said, "At A Perfect Union Art Gallery, we believe that art has the power to unite, inspire and heal." 🖌️ It was a fun opportunity to express creativity, connect with our community and spend time together outside our normal routines, all of which tie back to HGV's mission of celebrating individuality and inclusion. #LifeAtHGV

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Our dedicated South Carolina Team Members joined forces with Habitat for Humanity of Horry County to assist Myrtle Beach-native Vanessa and her family. After enduring unsafe living conditions, Vanessa reached out to Habitat for Humanity for help. Thanks to the collective efforts of Habitat and our team, she now has the safety, stability and support she deserves. We are thrilled to be part of her journey and look forward to supporting more families in need through #HGVServes.

HILTON GRAND VACATIONS COMPANY RATING

AWARDS AND RECOGNITION

Company of the Year 2022 Gold Stevie Award

Orlando Sentinel’s Top 100 Companies: The Best Workplaces in Central Florida 2019 Two consecutive years

Ranked First Best Adoption-Friendly Workplace in the Hotel & Travel Industry 2020

ARDA ACE Employer of the Year

Mogul’s Top 100 Innovators in Diversity & Inclusion 2018

2018

Specialist Direct Marketing (Inbound)

About Us

What will I be doing?

Day-One Benefits

Perks

Holidays