Together, We Can.
Are you looking to join a world-class Marketing team? This may be the perfect opportunity for you! We are looking for a strong leader to join our team!
This person will be responsible for related tasks and work independently with little or no supervision, while being proactive, resourceful and efficient, with a high level of integrity and confidentiality. This position manages the Dispatch and Fulfillment teams by providing support to the team on how to deliver exceptional levels of guest service both internally and externally as well as encourage a positive working environment at all times. This position will report directly to the Senior Director of Marketing, and is responsible for the recruiting/selection of talent, onboarding, training, performance management, coaching and counseling, scheduling and recognition. Partners with Sales & Marketing Management in order to ensure the Hilton core values of Hospitality are being maintained in all customer-facing interactions and between the Marketing teams. This position will lead by example and be willing and able to cover shifts.
Ensuring all shifts are covered on a daily basis, scheduling and task assignments. Monitors Team Members PTO requests, collaborates with Business Management, Tour Reception and Resort Operations teams. Tracks attendance of all Team Members, and communicates status of this to Business Management and respective department heads.
Supervise and maintain tour-booking audits to ensure compliance in tour coding, gifting, show rates and tour eligibility for In-House, Pre-Arrival, and IPC for the East Region. Same applies to the Point of Sale program.
Create and maintain reporting to perform performance coaching and cost reduction analysis using excel, Cognos, SharePoint and Voice.
Develop and maintain the East Region Marketing Support Training Program and materials.
Grow Marketing Support agents to empower decision making to increase retention and grow skill sets to better assist in career growth.
Work with Leadership to develop processes and policies that will assist in the growth of the business as well improve the team’s effectiveness and efficiencies.
Facilitate payroll administration: i.e., collection of timesheets, collection of missed punch forms, supervise overtime, and schedule adherence.
Handles and assists all systems on boarding for new hires of the Marketing Department. Requests systems access for all newly hired Sales Team Members (Windows, Chorus, Lobby, etc…) Coordinates and provides information to new employees including the ordering of business cards, name tags, sales material, new hire packet, etc
SharePoint Administration: Develops and documents SharePoint system and applications using appropriate editors. Develops sites using web designs, forms, templates and workflows. Works with the business to update content as needed. Develops and maintains file management system for internal documents and procedures. Diagnoses and troubleshoots problems with existing applications and communicates solutions to appropriate areas. Monitors and reports on Intranet usage and performs other system monitoring and log analysis as needed. Manages user permissions, updating and revising as needed. Develops end-user technical documentation and training.
Maintains a positive working environment for all Team Members and abides by the HILTON values at all times.
Carries out reporting requests as deemed necessary by the Senior Director of Marketing of the East Region.
Basic Qualifications:
- 3 years related experience in the guest service/customer service area
- Flexible schedule including nights, weekends, and holidays
- Communicate clearly and distinctly with new owners. Must have excellent communication skills, both verbal and written
- Possess project management and problem solving skills.
- Must be computer savvy and have experience using Microsoft Office Suite.
- Must possess the ability to obtain your notary license.
- Able to work a flexible schedule to include weekends and holidays
- Must exude a professional demeanor at all times on duty or on property
Preferred Qualifications:
- Previous leadership/supervisory experience is highly preferred
- Experience with Microsoft office suite and SharePoint
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
