Coordinator Tour

Job ID: 3239Area of Talent: SalesCategory: SalesLocation: Shinjuku, TokyoDate Posted: 03/25/2025Property: Tokyo Office


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!

Position Statement and Summary:

Support Local marketing, Direct marketing to assist booking tour reservations for Sales.

•    Create tour grid and manage tour schedules (manifests) for Japan and Korea
•    Provide live availability and overbooking slots to MEs and call center agents, and handle other internal phone calls
•    Input client information and book tour reservations using the designated internal system (Choice RESERVE, VOICE, Sales Force, Clarity)
•    Check and modify entered data in the system
•    Verify promotion code, gift, tour history to see if tours are correctly offered to the guests followed by APAC Tour Rule.
•    Liaise and support each sales gallery, contract department, and other departments
•    Perform other duties as assigned by supervisor

Sales & Marketing Operationsのマニフェストチームメンバーとして、ローカルマーケティングやダイレクトマーケティング、セールスのツアー予約のサポートをします。
•    日本と韓国における説明会予約スケジュール(マニフェスト)の作成、管理
•    MEやコールセンターエージェントに空き状況案内、その他社内電話対応
•    社内で指定されたシステムを使用し顧客情報や説明会予約データを入力( VOICE, Sales Force, Clarity)
•    入力されたデータのチェックと修正
•    APACツアールールに則ったプロモーションコードが入力され、ギフト、ツアー履歴が正しく案内されているかの確認
•    各セールスギャラリー、契約部、その他の部署との連携・サポート
•    その他上長から指示される業務の実施
 

Required Qualifications:

    Basic skill of Word and Excel
    Phone Communication skills 
    Word, Excelの基本スキル
    電話でのコミュニケーションスキル
    ペースの早い職場環境での柔軟性
 

Preferred Qualifications:

    Working Experience at Call Center
    Basic English proficiency  (High school Level)
 

 

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.

List Japan Specific Holidays/Vacations

  • Two days off per week (Japan only)
  • An average of 124 days off each year (Japan only)
  • Observance of national holidays
  • Paid vacation time and sick leave