New Member Journey Marketing Manager

The New Member Journey Regional Manager is responsible for overseeing Supervisors and teams ongoing performance, while delivering and exceeding budgeted expectations. Collaborates with key field stakeholders to continually enhance streamlined workflows while delivering best practices and developing recommendations to increase performance.

Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:

• Base Annual Rate of $80,000 plus bonuses governed by a compensation plan. This position has targeted annual earnings of $110,000 per year, with some Team Members earning substantially more based on their individual performance. 
• Excellent health care options that start on your first day.
• Paid Time Off that allows for adventure, rest, relaxation and recuperation – unlimited for managers!
• Retirement Savings Plan with percentage company match and Stock Purchase options.
• Our Go Hilton Team Member Travel Program offers deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share additional discounted room nights per year.
• And so much more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

Our Sales Department operates 7 days per week. Hours of operation may vary based upon business needs.

Additional Responsibilities Include:
 

• Manage New Member Journey daily operations expectations within their assigned area
• Oversees and assists with staff management and development within an assigned region inclusive of recruitment, succession planning, onboarding, training, scheduling, coaching and motivating sales team; ensures staffing levels are maintained within each site as outlined in the budget headcount.
• Meet and exceed site penetration expectations in applicable region
• Involved with New Member Journey rep training and ongoing training, enhancing personal development and best practices
• Strong partnership and collaboration with Quality Assurance Leadership to achieve maximum penetration
• Partner with department Leadership to support strategies while enhancing the new member journey across the company, ensuring program and brand continuity while meeting organizational and operational objectives.
• Understands Sales and Marketing culture at each site while building and maintaining strong relationships
• Payroll processing
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned and adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• High School diploma or equivalent.
• Ability to manage, motivate and exceed goals
• 3+ years of related experience, 3+ years of managerial experience
• Demonstrated ability to be professional and communicate clearly with internal and external customers
• Results oriented, with strong analysis, evaluation and planning capabilities   
•  Proven track record in productivity and performance management
• Reliable transportation and flexibility with work locations – able to travel throughout Sales sites in Hawaii as needed

•     When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.