Together, We Can.
What will I be doing?
As an Assistant General Manager you would be responsible for performing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:
• Develops and implements initiatives for Resort Operations within designated site location.
• Develops clear goals, and ensures that policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement.
• Maintains compliance with organizational, business, and financial regulations.
• Holds accountable and manages various Department Heads, including overseeing time-tables, work schedules, management and leadership of Team Members within the different disciplines.
• Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
• Oversees HR management practices that are completed by direct reports which include recruitment, performance management, and corrective action in partnership with the HR Business Partner.
• Maintains firm understanding of the established Collective Bargaining Agreement as it relates to the supervision and performance of team members assigned to the HGV locations where applicable.
• Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Monitor all systems and processes that directly impact the guest to ensure an outstanding owner/guest experience while maintaining all brand standards.
• Meets with owners/guests to resolve service opportunities to their satisfaction
• Monitors and maintains strong SALT scores and QA Inspections. Develops annual business strategy and performance benchmarks to maintain outstanding service scores while identifying opportunities for growth and development.
• Develops and oversees HOA and Operations budgets for their designated sites.
• Provides proper allocations and forecasting data to achieve financial sustainability, and ensures effective reporting and forecasting of results in collaboration with the Sr. Manager-Business Management.
• Assists in the development of the resort’s long term reserve plan and coordinates the execution of approved reserve projects with the Area Managing Sr. Director, Resort Operations – South Carolina.
• Maintains relationships, contracts, compliance, and interface issues with the operation’s business supporters and suppliers to ensure business needs and financial responsibilities are handled in a timely manner.
• Develops and nurtures a positive relationship with Sales, Marketing and Rental business partners
• Serves as Key Leadership Role at assigned location.
Why do Team Members like working for us:
Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match.
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
- BA/BS/Bachelor’s Degree
- Previous experience as a Resort Director, General Manager, Hotel Manager, Resident Manager, or Director of Rooms; OR 5+ years as a department head with experience in multiple disciplines leading a team of leaders in a 300 hotel/resort.
- 4+ years of management experience required.
- Proven track record working with ownership/asset management.
- Knowledge of guest satisfaction systems such as SALT, WEST, MEDALLIA.
- Knowledge of IA and QA systems and metric preferred
- Vacation Ownership Management experience preferred.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
