Together, We Can.
Hilton Grand Vacations is known for creating unforgettable experiences and making a positive impact in our industry and communities. Our dedicated Team Members play a crucial role in our success, bringing their talent, passion, and commitment to our brand.
Manage and lead the Marketing and Lead Generation teams at Hilton Grand Vacations as the Sr Director of Marketing. Provide high-touch leadership training, coaching, and mentoring. Also responsible for day-to-day operations, driving production and efficiencies, and promoting team member engagement in a virtual environment. Develop, maintain, and implement departmental policies while streamlining processes.
What will I be doing
As a Sr Director of Marketing, you will implement your position’s responsibilities in alignment with our Spirit of Service culture. You will drive company success by performing the following tasks to the highest standards.
- Develop comprehensive marketing strategies to enhance tour flow, conversion, penetration, and overall efficiency in lead deliveries.
- Partner with Business Operations to develop and enforce departmental policies that are in alignment with the core metrics of the Direct Sales operation.
- Collaborate to ensure effective implementation of marketing plans, surpassing targets for tour flow, efficiency, net sales volume, and other relevant metrics when introducing new initiatives.
- Recruit, hire, and train personnel for Marketing and Direct Sales.
- Coordinate day-to-day operations, including but not limited to scheduling, team meetings, and addressing team member concerns.
- Handle customer questions that may arise during the marketing process.
- Apply company programs to monitor team members’ interactions to ensure they are upholding the HILTON Values.
- Enhance company reward programs to provide genuine and timely recognition to drive retention, team member happiness, and overall production.
- Champion Hilton quality customer care culture throughout all marketing channels.
- Lead marketing efforts and continue to evolve initiatives to capitalize on member and new member channels through increased lead conversion, improved show rate, and strategic lead maximization.
- Coordinate and implement regular and ongoing training programs to develop marketing team members.
- Supervise all aspects of the confirmation process to ensure there is a coordinated effort with the Marketing Lead Generation Agents to boost show rate.
Why do Team Members Like Working for us
HGV is now offering first day benefits to new employees!
New Employees are eligible for Benefits as of Day 1 of employment!
Employee Discount Program – HiltonGO – stay at Hilton Hotels for as low as $40 per night! Also qualify for Friends & Family discounts for your loved ones!
- Competitive earnings package
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- And so much more!
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role effectively, you must possess the following minimum qualifications and experience:
- Consistent track record of outstanding results in timeshare sales
- Able to work a flexible schedule including nights, weekends and holidays.
- High School diploma or equivalent.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- 2+ years' experience managing, coaching or supervising team members.
- 2+ years' of proven front to back sales experience within timeshare sales.
- Prior experience closing sales or sales management experience.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
