New Member Journey Representative

Job ID: NEW000074Area of Talent: MarketingCategory: MarketingShift: Day JobLocation: Orlando, FLDate Posted: 12/27/2024Property: HGV Parc Soleil Sales & Marketing


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

Discover a Grand Career with Hilton Grand Vacations where you will be welcomed into an inspiring environment in which a complementary team that supports one another, and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.

As a New Member Journey Representative, you would be responsible for onboarding our newest members into the NMJ program. For every new member, this individual will assist in scheduling an NMJ welcome call, selling and setting dates for an NMJ vacation, and providing take home collateral.

Key Responsibilities:

  • Provide a warm welcome and an extension of confidence and trust in their new purchase, by providing a new member collateral
  • Schedule a 14-day welcome call
  • Sell a NMJ vacation and schedule vacation
  • Provide each member with collateral outlining welcome call date/time, NMJ vacation travel dates/locations and review online access timeframe 
  • Provide seamless handoff to Quality Assurance team member
  • If applicable, call members to offer a NMJ vacation package
  • Provide outstanding customer care when interacting with members and guests
  • Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
  • Completes all required Company training/compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned
Why do Team Members Like Working for us?
  • Driven Base Pay Plus Commission and Bonus
  • Get your earned pay any time before payday through Daily Pay*
  • Medical, Dental, and Vision benefits starting on Day One.
  • Generous Vacation Time Off Program and Paid Sick Time.
  • GO Hilton Discounted hotel rates worldwide!
  • Tuition reimbursement programs.
  • Recognition Programs and Rewards.
  • Internal Growth and Career Pathing

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Excellent and confident communication skills
  • Basic vacation ownership product knowledge
  • Resourceful
  • Problem Solving
  • System knowledge with Voice and Clarity
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Understands the importance of delivering exceptional customer care
  • Timeshare sales and marketing 
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.