What makes Hilton Grand Vacations unique?
Together, We Can.
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description
Serves management with people management, leading initiatives and embodies HGV’s Vision, Mission, and Value.
Lead the Sales & Marketing Administration function within to provide support services to Sales & Marketing teams.
Partner with business leaders to prioritize, simplify, standardize and streamline processes to drive efficiency.
This role will be managing consolidated administrative functions for General Affairs (GA), Sales Support (SAA) and Marketing Support (MSC).
Building, Developing, and Maintaining Team: Collaborate and Instills Trust
• Attend hiring interviews and support acquiring great talent, growing skills for networking and recruiting talent
• Conduct monthly 1×1 with the team and help support developing growth plan and goal setting
• Work with Senior team member to build training program that would grow individuals and/or the team
• Identify and solve issues within and/or across teams
• Adhere to the team’s attendance policy including monitoring sick calls and adjusting work schedule as necessary
• Strategic Partnership & Collaboration with Department Managers to improve and be efficient in support
• Provide feedback to Management, hold constant team meeting to improve performance and communication
• Accomplishes team results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining team members; initiating, coordinating, and enforcing systems, policies, and procedures.
• Performs mid-year and annual evaluations and work with Sr. Manager – Bus Ops on merit recommendations
• Schedules and adjusts work assignments to ensure adequate coverage and manages PTO
Establishing and Evolving Operational Procedures: Collaborate, Customer Focus, and Action Oriented
• Be on constant alert for perspective and feedback from the field and work with Sr. Manager to realize higher efficiency and productivity
• Be part of launching any new procedure or system at initial stage to ensure procedural gaps are filled among related parties at earliest timing possible
• Create and share best practices among teams to maintain consistency and integrity
• Responsible for communication and implementation of new or revised procedures
• Engage team to help innovate and drive change aimed at streamlining processes and creating efficiencies
• Partner IT and BM to understand best practices in developing and managing a lease contracts database
• Determine and deploy security and emergency procedures’ preparedness
• Ensure compliance with all business license requirements
• Handle facility management by supporting business groups on repairs, renovations and office moves
• Support TM and community events
• Completes special projects to improve efficiency, communication, automation and branding by organizing and coordinating information and requirements; planning, arranging, and meeting schedules
Travel
• Plan business travel plans, justify the needs, report expected outcome to justify the need of travel.
• Once business trip is done, hold TM accountable to provide feedback and come up with action plans, and follow up
Embody Vision, Mission, and Value
• Comply with HILTON values
• Develop HGV leadership core-competencies
• Respect individuality and characteristics of team members
• Be a role model for team members
Additional duties assigned by Management as needed to further business objectives.
Qualifications
募集要項
ヒルトン・グランド・バケーションズは、新しい取り組みや品質、継続的な成長に力を注ぎ、バケーション・オーナーシップ業界の発展をリードしている企業であり、その成功はチームメンバーにより支えられています。その一員としてこの職務に就いていただく方には、下記の資格や経験を応募必須条件として求めております。
Excellent verbal and written communication in English and Japanese
Strong management skills with a Growth mindset
Experience in business, sales support/admin field.
Strong mind-set of Hospitality and Services
Ability to multitask
Communication across department
Proactive business attitude
Experience working with suppliers and vendors
Ability to collaborate across business groups
Business level PC literacy (Word, Excel, Power Point)
また、以下の条件をお持ちの方を歓迎いたします。
Experience in facility management preferred
Strong negotiation skills
Ability to execute
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
