Asst Manager Marketing – Exempt

·       Leads the team to support overall department processes and procedures. Held accountable to enforce all departmental and Company guidelines and policies

·       Recruits and interviews potential new Team Members, along with participates in new hire training and mentoring

·       Proactively seeks and schedules ongoing workshops and training sessions (both group and 1:1 in the field) to support maximum production, team building and culture 

·       Interacts with Sales Managers and ensures all Marketing needs are met with tours at the sales gallery

·       Participates and leads in department meetings, training sessions, and other meetings required

·       Develops/coaches individual Team Members, in an on-going process, to ensure their commitment and understanding of the sales process to generate maximum efficiencies 

·       Organizes and leads monthly trainings for Marketing Team Members who are underperforming in making their numbers in previous month(s)

·       Regularly informs Director of any relevant information in regards business needs and/or Team Members

·       Implements and maintains tools used to enhance productivity for Team Members

·       Ensure accurate documentation of all Team Member issues within Marketing.

·       Partners with Marketing Director to provide coaching and performance documentation to Team Members for performance standards, including performance reviews

·       Responds to Team Members inquiries regarding payroll, NQ’s, coding, spiffs

·       Creates and fosters a motivated Team environment

·       Handles Employee Relations matters appropriately and seeks counsel from Human Resources when needed

·       Ensures staffing is at optimum levels based on departmental requirements

·       Effectively manages schedule and PTO requests to achieve department requirements

·       Ensures timely processing of schedule for team on weekly basis.

·       Verifies Policies/Procedures and Training Manuals are updated as needed.

·       Meets and achieves monthly, quarterly, and yearly goals for: tour flow, volume, penetration, VPG, and Vacation Package Sales

·       Assists in resolving customer relations issues pertaining to Marketing at the sales galleries or post tour

·       Ensures all locations have current promotions and materials including: gift lists, invitations, and promotional items

·       Ability to cover shifts for absent  Team Members including interacting with guests and booking of tours     

·       Regularly monitors marketing reps presentations and all customer interactions

·       Ensures that staffing at all locations are at optimum levels based on production and departmental requirements. Ensures coverage at all locations in event of call outs/shift changes

·       Anticipates challenges and proactively problem solves with Management to mitigate effects on production

·       Adheres to the HILTON Values, while also holding Marketing Team Members accountable to them as well

·       Carry out all other reasonable requests by Management of which one is capable of performing.

·       Must be available to work Saturdays, Sundays, evenings, holidays and any other days/ hours as required per business needs.

·       Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership and Now.

·       Completes all required Company training/compliance courses as assigned.

·       Adheres to Company standards and maintains compliance with all policies and procedures

·       Performs other duties as assigned.

• Our Mission and Values
• A people-first culture
• Internal growth opportunities
• Being part of an industry leader in the hospitality field
• Benefits include extended health & dental and vision coverage
• Short term and long term disability benefits
• Employee Assistance Program that supports your physical and mental well-being
• Wellness allowance
• Group RRSP
• Recognition Program and Rewards
• Team Member and Family Travel Program providing reduced hotel room rates!