Together, We Can.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What Will I be Doing?
As a Senior Resort Operations Specialist, you will play a pivotal role in supporting and enhancing the operational and administrative functions of the Business Management Department. This position requires expertise, precision, and an initiative-taking approach to driving organizational excellence. Serving as the primary liaison between team members and interdepartmental partners, you will provide guidance, training, and support while contributing to the team’s growth and success. Reporting to the Senior Business Manager, you will complete responsibilities with a strong commitment to service excellence and operational efficiency.
You are responsible for driving company success through performing the following tasks to the highest standards:
Financial Oversight
- Oversee the preparation, reconciliation, and management of departmental budgets and financial checkbooks.
- Oversee various Account Payable functions for multiple resorts.
- Prepare and review monthly accrual spreadsheets for multiple resorts, collaborating with team members to ensure accuracy.
- Oversee various payroll functions for multiple resorts.
Reporting & Analysis
- Compile and analyze monthly P&L variance reports, working with department leaders to finalize data for review.
- Reconcile daily bank activity, addressing discrepancies promptly.
- Handle vendor inquiries for multiple resorts, ensuring timely and professional resolution.
- Track and analyze data related to productivity metrics and expense various expenses.
- Conduct monthly bank audits and prepare summary reports for managerial review.
- Create and submit end-of-month (EOM) reports to ensure thorough operational tracking.
Budgeting & Forecasting
- Collaborate with department heads to refine and manage monthly forecast models and provide actionable insights.
- Assist in the preparation and alignment of annual budgets, including HOA, Reserve and Rental Retail budgets.
- Support reserve reconciliations and project management by processing invoices and ensuring proper documentation.
Process Audits & Compliance
- Lead regular audits to ensure adherence to compliance standards and best practices.
- Track expenses and verify adherence to purchasing guidelines, ensuring proper documentation for high-value expenditures.
- Maintain and manage contract logs, coordinating renewals, bids, and RFP processes.
Team Leadership & Support
- Provide cross-functional support and serve as the primary backup for team coverage during absences.
- Partner with the Senior Business Manager on strategic projects and assist in planning and execution.
- Support team operations by reviewing and preparing bi-weekly reports for leadership.
What Are We Looking For:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Technical Proficiency: Expertise in Microsoft Word, Excel, and Outlook.
- Financial Acumen: Strong understanding of budgeting, forecasting, accounting principles, and financial statement analysis.
- Operational Insight: Ability to identify cost drivers and recommend cost-saving strategies.
- Customer Service: Excellent interpersonal and customer service skills.
- Time Management: Exceptional organizational skills, with the ability to prioritize multiple tasks effectively.
- Adaptability: Proactive and capable of thriving in a dynamic work environment.
- Analytical Skills: Strong problem-solving abilities and the capacity to interpret complex data sets.
- Communication: Effective verbal and written communication skills.
- Attention to Detail: Precision in handling financial data and documentation.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
