Marketing Manager

Job ID: LOC003597Area of Talent: MarketingCategory: MarketingShift: Day JobLocation: Branson, MODate Posted: 12/16/2024Property: BXG Falls Village Resort


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

The In-House Marketing Manager is responsible for overseeing the day-to-day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters, and exchangers).

  • Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
  • Manage representative performance standards & penetration
  • Design programs to increase tour flow during off-season months
  • Maintain site penetration above approved levels without generating guest complaints
  • Maintain tour and/or gifting costs below approved or budgeted levels
  • Hold weekly meetings with all associates to address procedures, policies, issues, and programs
  • Ensure weekly In-House reports are submitted to In House by set deadline
  • Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly, and monthly reporting is accurate from both a Concierge and Financial standpoint
  • Performs the job assigned complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
  • Other duties as required.

Qualifications

What are we looking for….

Job Requirements:

  • High School Diploma or equivalent
  • One year of Timeshare, Management and Customer Service experience
  • Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
  • Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.