Mgr, Quality Assurance Sls

Job ID: CRM000734Area of Talent: MarketingCategory: MarketingShift: Day JobLocation: New Orleans, LADate Posted: 12/11/2024Property: BXG Marquee


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

As a Quality Assurance Manager, you would be responsible for:
  • recruiting, training coaching, and performance managing a team of Quality Assurance Specialist.
  • Assigning teams performance from Medaliia, contract errors, PAC,TP PAC, cancellation percentages, retention of associates as well as other assigned goals
  • Provide on-going development of QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge
  • Ensure compliance with established policies, procedures, and systems
  • Work closely with Sales Management teams to ensure a smooth transition of guest from TO/BBB Reps to QAS
  • Ensure all QAS’s re following scripts as outlined.
  • Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialists
  • Ensures closing and contract data entry goals are met
  • Have an ongoing desire to grow with the company
Why do Team Members Like Working for us?
  • 401(k) matching
  • medical and dental plans
  • Employee discounts
  • Professional growth and career advancement

Qualifications

To fulfill this role successfully, you must possess the following minimum qualifications and experience:
  • Have been in your current position for 6 months in your current position
  • Have maintained satisfactory performance levels for the past 6 months
  • Previous Quality Assurance experience 
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.