Together, We Can.
Discover a Grand Career with Hilton Grand Vacations where you will be encouraged into an inspiring environment in which a complementary team that supports one another and stands out for who they are and what they contribute to the team. Team members take pride in providing our guests and owners with five-star vacation experiences.
The New Member Journey Manager is responsible for overseeing Supervisors and teams ongoing performance, while delivering and exceeding budgeted expectations. Collaborates with key field stakeholders to continually improve streamlined workflows while delivering best practices and developing recommendations to increase performance.
Key Responsibilities:
- Manage NMJ daily operations expectations within their assigned area
- Coordinates and assists with staff management and development within an assigned region inclusive of recruitment, succession planning, onboarding, training, scheduling, coaching and motivating sales team; ensures staffing levels are maintained within each site as outlined in the budget headcount.
- Meet and exceed site penetration expectations in applicable region
- Involved with NMJ rep training and ongoing training, improving personal development and best practices
- Positive relationship and collaboration with Quality Assurance Leadership to achieve maximum penetration
- Partner with department Leadership to support strategies while improving the new member journey across the company, ensuring program and brand continuity while meeting organizational and operational objectives.
- Understands Sales and Marketing culture at each site while building and maintaining positive relationships
- Payroll processing
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Ability to manage, empower and exceed goals
- Ability to work a flexible schedule including nights, weekends, and Holidays
- Demonstrated ability to be professional and get along with internal and external customers
- Results oriented, with strong analysis, evaluation and planning capabilities
- Proven track record in efficiency and performance management
- Reliable transportation and flexibility with work locations
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- 3+ years experience in leading teams in relevant field
Why Team Members Love Working Here:
- Driven Base Pay Plus Monthly Performance Incentives!
- Get your earned pay any time before payday through Daily Pay*
- Medical, Dental, and Vision benefits starting on Day One.
- Generous Vacation Time Off Program and Paid Sick Time.
- GO Hilton Discounted hotel rates worldwide!
- Tuition reimbursement programs.
- Recognition Programs and Rewards.
- Internal Growth and Career Pathing.
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
