Front Desk Clerk

Job ID: FRO005489Area of Talent: Resort OperationsCategory: Guest Services/OperationsShift: Full AvailabilityLocation: Las Vegas, NVDate Posted: 12/04/2024Property: Polo Towers, a Hilton Vacation Club


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What makes Hilton Grand Vacations unique?
Together, We Can.
We believe that our most important strength is our people. The foundation of our culture is to value and celebrate the unique differences that make us thrive as individuals and engage together. Our more than 12,000 Team Members around the world are the power behind the memorable experiences delivered to our guests and owners every day. It is their talent, commitment and passion for our brand that makes a positive impact within our industry and the communities in which we live and work. They are passionate about offering our guests exceptional experiences, and we are passionate about recognizing, rewarding and supporting those achievements. Together, We Can.
Escape the ordinary! Now is an exciting time to join our growing team and a leading company in the vacation industry!
Job Description

Work for a winning team that now offers Day One Benefits and Daily Pay*

Join our team at Polo Towers, situated at the heart of the famous Las Vegas Strip, and be a part of the never-ending action. Our 829-room resort offers a comfortable stay for our esteemed owners and guests after a busy day out on the Las Vegas Strip. In addition to the thrilling surroundings, our rooftop pool, fitness center, and spa facilities complement our guests’ experience. This is an excellent opportunity to showcase your hospitality skills and grow your career with us, as we offer exciting advancement opportunities. 

At Hilton Grand Vacations, our goal is to make someone’s day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. At HGV, we will help you reach your goals and build your future! 

We are looking for a talented Front Desk Clerk who can create exceptional experiences for our guests and owners from the moment they arrive until they depart. Join our team and be a part of something truly special.

Here’s why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision for eligible team members. 
  • Go Hilton Team Member Travel Program 
  • Paid Vacation Program and Paid Sick Days
  • Employee Assistance Program that supports your physical and mental wellbeing
  • Numerous learning and advancement opportunities
  • And more! 

Main Responsibilities: 

  • Greets guests and owners on arrival.
  • Check in/out guests.
  • Generates folio and collects payments.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Prepares and consistently restocks the front desk with supplies including preparing arrival packets and area information.
  • Answering phones and directing calls.
  • Other duties as assigned by your leader. 

Qualifications

What are we looking for:

  • Proficient English language
  • Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
  • 6 months Customer Service Experience.
  • Open and flexible availability, including weekends and holidays.

 
Preferred, but not required:

  • Front Desk/Guest Services Agent
  • Cash/credit card transactions
  • Resort Hospitality or related industry
     

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Extraordinary People,

Exceptional Benefits on Day One

Benefits start on your first day of work with no waiting period!

Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.

Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.

  • Benefits that support Team Member health and financial wellbeing.

  • Travel and hotel discounts for Team Members, family and friends.

  • A healthy work-life balance with PTO and flexible hours.

  • Team Member events that build camaraderie through fun activities.

  • An open-minded culture committed to diversity and inclusion.

  • Incentives for Team Members that exhibit excellence every day.