Together, We Can.
WORK FOR A WINNING TEAM THAT NOW OFFERS BENEFITS FROM DAY ONE, PLUS DAILY PAY*
At Hilton Grand Vacations, you will become a part of a culture that encourages and motivates you toward achieving your goals.
Here’s why you will love it here:
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
What Will I be Doing?
The Coordinator Hotel Group is responsible for coordinating all aspects of definite group service milestones for their assigned properties. The role serves as the key contact and liaison with clients, Hilton Worldwide Sales, on-property Ops team and internal HGV departments. The Specialist ensures exceptional customer service, professional written and verbal communication, highly detailed follow through, and ensures accuracy of all communications & responsibilities are complete upon required established timeframes to maximize successful group experiences.
You are responsible for driving company success through performing the following tasks to the highest standards:
- Responsible for assisting with Group & Corporate sales of assigned region properties.
- Responsible for all aspects of post-sale coordination & management of definite groups, including but not limited to:
- Facilitates group rooming lists, confirmations, VIP guest arrangements.
- Creates online reservation links when requested.
- Works with Business Management to ensure deposits & prepayments are being collected as outlined in contract terms
- Ensures guarantees and billing arrangement are established.
- Facilitating tax exemptions where applicable.
- Monitors group pick up and reports both internally and with group point of contact.
- Preparing & distributing Group Resumes to the hotels.
- Works with Revenue & Inventory Departments on special requests and necessary inventory adjustments
- Running various weekly & monthly Sales reports
- Processing group commissions & rebates
- Maintaining accurate records in sales systems.
- Ongoing, customized communications with customers, maintaining a knowledge of the customer and group details throughout the coordinating process.
- Assists in building and maintaining business relationships with guests, clients, & business partners
- Identify, analyze, and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
- Ensure all channels of internal communication/documentation with various department including Reservation, Revenue Management, Inventory Management, Business Operations and Resort Management/Operations are accurate and complete. Act as a liaison between; yield management, guests, department managers, accounts receivable/payable, tax and legal, to ensure the execution of group requirements adhere to company policies in a timely manner.
- Demonstrate efficient time management self-awareness & discipline.
- Self-initiative to prioritize many tasks, resort needs, and guest needs accurately – with flexibility to quickly reprioritize, while completing impending deadlines and/or established timeframes.
- Participate in occasional sales calls &/or property tours.
- Demonstrate strong organizational skills in a fast-paced environment, while working independently on various projects & forms of communication that occur, weekly, monthly, quarterly while creating successful results, with minimal supervision.
- Assist with additional regions, tasks, departments, etc. on occasion, when requested.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Other related duties as assigned
What Are We Looking For:
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role successfully, the individual should possess the following qualifications, knowledge, skills, abilities, and experience:
- Proficient with: Excel, Outlook, Word, PowerPoint, Math.
- Fast & Accurate Reading.
- Professional phone etiquette, excellent guest service skills, attention to detail and a positive demeanor.
- Excellent communication skills, both written and verbal in addition the ability & willingness to understand and follow both oral and written directions.
In addition, the following qualifications, knowledge, skills, abilities, and experience are preferred:
- Salesforce/ Delphi FDC
- Meeting Broker
- Clarity
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
