Together, We Can.
- In charge of identifying and directing guests who are flagged to check into the VIP area or By Hilton Club check in, or to marketing concierge desk
- Monitoring/ training the team’s execution of the delivery of VIP guests
- Onboarding new hires Conduct trainings for Greeters
- Facilitate reviews with management for Greeter team
- Assisting with the scheduling of Greeters based on location and arrivals
- Monitoring breaks for Greeters to ensure they are taking at appropriate times and not overlapping
- Filling in shifts for call outs and PTO
- Assisting Greeters and Marketing agents when there are questions about the up rotation / up replacement
- Ensures clear communication with management to assist with departmental needs
- Handle guest issues
- Be the acting liaison for the lobby at all times
- Ensures marketing executives have collateral needed
- Attends management strategy meetings
- Competitive earnings package (bonus, annual bonus)
- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- The industries top training in a lively environment
- All new Team Members are automatically enrolled in the HGV matching Retirement Savings Plan
- Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
What are we looking for?
- To fulfill this role successfully, you must possess the following minimum qualifications and experience:
-
1 year of supervisory and/or experience advising a team in a sales or marketing environment.
-
1 year of timeshare marketing experience.
-
Ability to effectively manage people and scheduling for a large team.
-
Intermediate proficiency with Microsoft Word, Excel and Outlook.
-
Skilled in interpersonal skills as well as oral and written communication.
-
Strong organizational skills to run multiple duties in a fast-paced work environment while meeting deadlines.
-
Proven track record of resolving customer service issues or owner service issues.
-
High school diploma or equivalent
-
Ability to work a flexible schedule to include evenings, weekends and holidays.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
