Together, We Can.
We have an exciting opportunity for a Casual Leisure Club Assistant to join our team as we re-open our Leisure Club, following a £2 Million refurbishment investment.
We are looking for a Leisure Club Assistant that is passionate about providing excellent customer service and delivering outstanding levels of cleanliness, safety and satisfaction to improve Guest and Members experience.
What will I be doing?
• Offer a consistently high standard of customer service to all our club members and Owners making them feel welcomed and valued and achieving our KPI’s
• Handling enquiries for new memberships including setting up appointments to view the facilities
• Organizing and executing children’s activities during school holidays
• Reception/ admin tasks
• Water testing and pool plant duties to ensure the highest standards of water quality & safety
• Merchandise products to increase sales
• Managing spa bookings and taking payments
• Comply with the cleaning schedules to ensure the highest standards of cleanliness
• Reporting of lost property, accidents, maintenance issues, or other incidents
• Be proactive in ensuring all members and guests are acknowledged in a timely and appropriate manner
• Ensure member and guest access to towels and consumables is uninterrupted
• Deal with any member problems effectively and refer any which you cannot resolve to your supervisor
• Demonstrate an awareness of customer priorities and anticipate needs
• Action all guest requests in friendly efficient manner
• Be aware of company policy and legal requirements that affect your role and always respect the privacy of our members and guests
• Ensure your activity always considers the health and safety of members and colleagues and that appropriate warning signs are visible where you are working
It is a requirement of the job to attend annual Pool responder training. You will also be required to be a trained First Aider and there will be the opportunity to gain fitness qualifications
What we are looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job.
Excellent team working skills
Excellent communication skills
Excellent grooming standards
PREFFERRED QUALIFICATIONS
Although not essential, the following qualifications are preferred.
Experience working as part of a team
Pool Attendant / Responder/ Lifeguard
First Aid at Work
Pool Plant Experience
When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
-
Benefits that support Team Member health and financial wellbeing.
-
Travel and hotel discounts for Team Members, family and friends.
-
A healthy work-life balance with PTO and flexible hours.
-
Team Member events that build camaraderie through fun activities.
-
An open-minded culture committed to diversity and inclusion.
-
Incentives for Team Members that exhibit excellence every day.
