Together, We Can.
HGV now offers Day One Team Member Benefits and Daily Pay!*
| Position Statement: Provides excellence in service for guests and owners while on property, responding to guest inquiries and needs. Follows brand standards at all times. Conduct that demonstrates commitment and dedication to our culture and our company Values is encouraged. |
What will I be doing?
As a Housekeeping Runner you would be responsible for completing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:
- Greet guests immediately with friendly/sincere acknowledgement
- Provide customer service to guests, including information about resort services, activities and local attractions
- Make sure that all requests are delivered in timely manner
- Make sure that all items delivered to the guest rooms are clean and in working order
- Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
- Reports maintenance deficiencies in order to maintain room in compliance with resort standards
- Replenishes linen and guest amenities
- Assists co-workers as requested
- Work in a fast-paced and sometimes stressful environment, flexible with spontaneous demands from guests and for business needs.
- Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
- Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
- Ability to read and recognize room numbers
- Ability to communicate effectively with guests and team members verbally or in written form
- Ability to learn, follow and carry out standards for cleanliness as they apply to all aspects of room
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
- Able to lift 75lbs; push/pull carts of 150lbs.
- Display professional image at all times through appearance and conduct
- Within position scope, ensure resort is in compliance with all federal, state and local laws, including OSHA
- Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
- Report defective, damaged or lost PPE, or equipment that does not fit accurately to management
- Regular attendance in keeping with guidelines established by the company and site are critical to the successful performance of this position.
- Carries out reasonable requests of supervisor or management.
Why do team members like working for us:
- Competitive hourly base pay and positive team environment
- Daily Pay* – get your earned pay any time before payday
- Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program
- Generous Paid Time Off Program and Paid Sick Time
- Recognition Programs and Rewards
- Tuition reimbursement
- Numerous learning and career advancement opportunities
- And more!
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Customer Service experience
- High School / GED
- Previous related experience
- ability to work second shift (4pm – 11:30pm) holidays & weekends included
It would be preferred in this position for you to demonstrate the following capabilities and distinctions:
- Previous hospitality experience
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
