Together, We Can.
The resort is made up of 99 lodges and 32 suites.
As an Assistant Housekeeping Manager, you will support the Executive Housekeeper to managing the housekeeping department ensuring:
• All properties on the resort are cleaned and managed to the highest standard.
• Delivering consistently high standards of housekeeping to enhance the guests / owner experience (Our properties are judged on scores of ‘4 or 5’ for cleanliness from weekly guest feedback – Lodges are currently, year to date 88% And our new for October Booking.com entry for rental lodges is currently Superb rating. Suites are currently 95%, year to date. Suites QA for 2023 & 2024 was 100% for cleanliness.
• Managing the day-to-day operational management of the team.
• The housekeeping department is following HGV standards and legal requirements through operational management and the application of operational procedures.
Commitment and dedication to our HGV culture (Mission, Vision, Values) and expected behaviour, is displayed towards our guests and team members at all times.
Example of Duties
• Support the operational functioning of the Housekeeping Department.
• Allocate work duties and follow up with Team Members.
• Perform routine inspections and checks of Suites / Lodges.
• Report and follow up on any maintenance defects or other issues.
• Inspect, routinely, service areas, storerooms and corridors.
• Deliver Health and Safety training and monitoring/tracking of compliance.
• Assist with Recruiting, inducting, training and develop the team.
• Train/Re-train Room Attendants and other Team Members to ensure their performance is to the required standard, including hosting 1-1s
• Assist with Rota’s and annual leave/absence, including planning ahead to take into account the needs of the business.
• To brief the team and individual TMs.
• Assist with Ordering supplies and manage stock/inventory
• Schedule and supervise deep cleaning and any other projects.
• Assist with preparing for annual QA of Suites and follow up on any feedback, as required.
• Work within budgets and advise Executive Housekeeper of any issues or requirements.
• Use all HGV Corporate Systems including but not exclusively – Voice (soon to be Clarity), Birchstreet, Oracle, Watson, Synergy and Perfect Room. Training will be given.
• Carry out administrative functions that pertain to the aspects above.
• Occasionally be prepared to carry our cleaning duties, to meet business needs.
• Provide an excellent level of Guest service, including VIP and other special requirements, working with the Front Desk team and Maintenance Team to resolve issues and or refer as appropriate to Senior Managers.
• To make yourself available for the Resort Duty Managers rota to support the running of the resort.
• Ensure the adherence to Resort Policies & HGV brand standards at all times.
As an Assistant Housekeeping Manager serving Hilton Grand Vacations Brand you are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: –
• Previous experience in a Housekeeping Supervisor/ Managerial role would be preferred
• A successful track record of working with and managing a team would be preferred
• Strong organisational and analytic skills with attention to detail
• Have a “can do”, positive attitude
• Strong communication skills – A passion for delivering exceptional levels of guest service
• Proficiency with computers and computer programs, including Microsoft Office
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
