Together, We Can.
As a Front Office Supervisor, you will be in charge of leading all aspects of the daily operation of the Front Office to ensure efficient and courteous guest check-in and check-out. Commitment and dedication to our Service and overall Hilton values are to be displayed at all times.
Here’s why you’ll love it here – We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $23.00 – $25 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
HGV was awarded four out o five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Schedule Details: Our Front Office Department operate 24/7 days. shift is Full Availability, including weekends and holidays.
Additional Responsibilities:
- Responsible for supervising the Front Desk to ensure efficient and courteous guest check-in and check-out.
- Greet and welcome owners / guests upon arrival. Register guests into the computer, verifying reservation, address and credit information. Accept payment for guest accounts at check in and check out. Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members.
- Coordinate and monitor reservations.
- Ensure all Front Office quality standards are complied with and all policies and procedures are consistently applied.
- Maintain a house bank and ensures deposit accurately reports the daily transactions.
- Assign specific tasks to guest service agents relative to credit, missing addresses, posting charges and overall cleanliness and organization of the front desk.
- Post miscellaneous charges as requested.
- Maintain a daily log of all guests’ opportunities with corrective action steps. Follow up on any unresolved situations in a timely manner and pass on appropriate information to other Manager/Supervisors for handling.
- Collaborates with all resort departments to meet guest expectations.
- Corresponds to social media and guest member relations in a timely manner.
- Trains, supervises, schedules and assists in evaluating Team Members.
- Any other duties that may be necessary to daily functioning of the resort.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role optimally, you must possess the following minimum qualifications and experience:
- High School Graduate/GED
- Minimum 2 years of hotel front office or closely related experience.
- 1-3 years of related experience
- 1+ year of management or supervisory experience
- Demonstrates problem solving, analytical and conceptual skills.
- Displays effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
- Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships.
- Prior cash handling experience.
- Able to work flexible schedules including mornings, evenings, weekends, and holidays.
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
- Associate’s Degree/College Diploma/Cepeg
- 3-5 years of related experience
- 2+ years of management or supervisory experience
- Previous experience working in hotel/resort operations, with an emphasis on the relationship between Front Office and Housekeeping. Timeshare ownership preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Extraordinary People,
Exceptional Benefits on Day One
Benefits start on your first day of work with no waiting period!
Hilton Grand Vacations is committed to putting people first. That’s why our benefits plan starts when you do. But that’s just the beginning of the exceptional opportunities we offer to extraordinary people who join our U.S. Team.
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
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Benefits that support Team Member health and financial wellbeing.
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Travel and hotel discounts for Team Members, family and friends.
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A healthy work-life balance with PTO and flexible hours.
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Team Member events that build camaraderie through fun activities.
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An open-minded culture committed to diversity and inclusion.
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Incentives for Team Members that exhibit excellence every day.
